User Manual

PAGE HEADER.....
22
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso just drips

spouts.
• Coee is ground
too nely.
Use slightly coarser grind.
• Too much coee in the
lter basket.
Lower dose of coee using the
RAZOR™ dosing tool.
• The lter basket may be
blocked.
Use the ne pin on the provided
cleaning tool to clear the outlet hole(s)
on the underside of the lter basket.
If it continues to be blocked, dissolve
a cleaning tablet in hot water and
soak lter basket and portalter in the
solution for approx. 20 minutes. Rinse
thoroughly.
Espresso runs out too
quickly.
• The coee is ground
too coarse.
Use slightly ner grind.
and/or
• Not enough coee in the
lter basket.
Increase dose of coee and use the
RAZOR™ dosing tool to trim o excess
coee after tamping.
Pressure gauge not
reaching 9 bar.
• Coee not tamped rmly
enough.
Tamp between 15-20kgs
of pressure.
If the above suggestions do not
help, check the machine. Place an
EMPTY Dual Wall lter basket into the
portalter (either 1 CUP or 2 CUP).
Press the MANUAL button.
If the pressure gauge reads over 5
bar the machine is OK. Ensure correct
dose by using the RAZOR™ dosing
tool. If the dose is correct, make the
grind ner.
If the pressure gauge reads below 5
bar, contact Sage
®
Customer Service
Centre

• Cups not preheated. Rinse cups under hot water outlet and
place on cup warming tray.
• Milk not hot enough
(if making a cappuccino
or latte etc).
Heat milk until side of
the jug becomes hot
to touch.
No crema.
• Coee beans are stale. Buy freshly roasted coee with a
roasted-on date.
• Using Single Wall
Filter Baskets with
pre-ground coee.
Ensure you use Dual Wall Filter
Baskets with
pre-ground coee.