User Manual

20
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Machine is on but
ceases to operate.
The safety thermal-cut out may
have activated due to the pump
or grinder overheating.
Press the POWER button to switch
the machine o and unplug from the
power outlet. Allow to cool for about
30–60 minutes.
If problem persists, call Sage Support.
No ground coee
coming from grinder.
No coee beans in hopper. Filler hopper with fresh coee beans.
Blocked grinder chamber
or chute.
Clean and clear grinder chamber
and chute. Refer to ‘Cleaning the
Conical Burr Grinder’, page 14.
Water / moisture in grinder
chamber and chute.
Clean and clear grinder chamber and
chute. Refer to ‘Cleaning the Conical
Burr Grinder’, page 14. Ensure
burrs are thoroughly dry before
re-assembling. It is possible to use
a hair dryer to blow air into the
grinder chamber.
Too much/too little
ground coee is
being delivered to
the lter basket.
Grind amount settings are
incorrect for particular grind size.
Use the grind duration button to
increase or decrease the grind
amount. Refer to ‘Dosing’, page 9
and ‘Extraction Guide’, page 12.
Too much/too little
espresso is being
delivered to the cup.
Grind amount and/or grind size
settings and/or shot volumes
require adjustment.
Adjust the grind amount and/or grind
size settings. Refer to ‘Setting the
Grind Size’, page 9, ‘Dosing’, page 9
and ‘Extraction Guide’, page 12.
Grinder is making
a loud noise.
Blockage or foreign object
in grinder.
Remove hopper, check for debris
or blockage. If necessary, clean and
clear grinder chamber and chute.
Refer to ‘Cleaning the Conical Burr
Grinder’, page 14.