User Manual

18
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Espresso runs
out too quickly.
Coee is ground too coarsely. Use slightly ner grind.
Refer to ‘Setting the Grind Size’, page 9
and ‘Under Extraction’, page 12.
Not enough coee in the lter
basket.
Increase dose of coee.
Refer to ‘Dosing’, page 9 and ‘Under
Extraction’, page 12. Tamp then use the
Razor
™
dose trimming tool to trim o
excess coee.
Coee tamped too lightly. Tamp between or 15–20kg of pressure.
Espresso runs out
around the edge
of the portalter.
Portalter not inserted
in the group head correctly.
Ensure portalter is completely inserted
and rotated until resistance is felt.
There are coee grounds
around the lter basket rim.
Clean excess coee from the rim of the
lter basket to ensure a proper seal in
group head.
Too much coee in the lter
basket.
Lower dose of coee.
Refer to ‘Dosing’, page 9. After tamping,
trim the coee dose using the Razor
™
dose trimming tool.
The silicone seal surrounding
the shower screen needs to be
replaced to ensure the portaler
is properly secured into the
group head.
Refer to ‘Using the Allen Key’,
page 16.
No steam. Machine has not reached
operating temperature.
Allow time for the machine to reach
operating temperature.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.
Machine needs to be
decalcied.
Perform descale cycle.
Steam wand is blocked. Refer to ‘Cleaning the Steam Wand’,
page 15.
Pulsing/pumping
sound while
extracting espresso
or steaming milk.
The machine is carrying out the
normal operation of the pump.
No action required as this is the normal
operation of the machine.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.