User Manual

17
Troubleshooting
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Water does not ow
from the group head.
No hot water.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely to
lock into place.
Machine needs to be descaled. Perform descale cycle.
Coee is ground too nely
and/or too much coee in lter
basket and/or over tamping
and/or lter basket is blocked.
See below, ‘Espresso only drips from
the portalter spouts or not at all’.
Espresso only drips
from the portalter
spouts or not at all.
Coee is ground too nely. Use slightly coarser grind.
Refer to ‘Setting the Grind Size’, page 9
and ‘Over Extraction’, page 12.
Too much coee in the lter
basket.
Lower dose of coee.
Refer to ‘Dosing’, page 9 and
‘Over Extraction’, page 12.
After tamping, trim the coee dose
using the Razor
™
dose trimming tool.
Coee tamped too rmly. Tamp between or 15–20kg of pressure.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely to
lock into place.
The lter basket may be
blocked.
Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak lter basket and portalter in
solution for approx. 20 minutes.
Rinse thoroughly.
Machine needs to be descaled. Perform descale cycle.
Water doesn’t come
through (the machine
makes loud noise).
Water tank is empty or water
level is below MIN.
Fill tank.
There is an error on purging
setting.
Perform factory reset (‘Settings’ >
‘Factory Reset’).