User Manual

23
EN
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out
too quickly.
• Coee is ground too coarsely. • Use slightly ner grind.
Refer to ‘Setting the Grind Size’,
page 12 and ‘Under Extraction’,
page 14.
• Not enough coee in the lter
basket.
• Increase dose of coee.
Refer to ‘Dosing’, page 12 and
‘Under Extraction’, page 14. Tamp
then use the Razor
™
dose trimming
tool to trim o excess coee.
• Coee tamped too lightly. • Tamp between or 15–20kg of
pressure.
Espresso runs out around

• Portalter not inserted
in the group head correctly.
• Ensure portalter is completely
inserted and rotated until resistance
is felt.
• There are coee grounds
around the lter basket rim.
• Clean excess coee from the rim of
the lter basket to ensure a proper
seal in group head.
• Too much coee in the lter
basket.
• Lower dose of coee. Refer to
‘Dosing’, page 12.
• After tamping, trim the coee dose
using the Razor
™
dose trimming
tool.
No steam.
• Machine has not reached
operating temperature.
• Allow time for the machine to reach
operating temperature.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely
to lock into place.
• Machine needs to be descaled. • Perform descale cycle.
• Steam wand is blocked. • Refer to ‘Cleaning the Steam
Wand’, page 21.
Pulsing/pumping sound
while extracting espresso
or steaming milk.
• The machine is carrying out the
normal operation of the pump.
• No action required as this is the
normal operation of the machine.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely
to lock into place.