User Manual
20
PROBLEM POSSIBLE CAUSE WHAT TO DO
No crema.
• • Tamp between 15-20kg of pressure.
• •
Size’, page 9 and ‘Under Extraction’, page 11.
•
are not fresh.
•
within 2 weeks of this date.
•
of grinding.
• • Use the pin on the end of the provided cleaning tool
to unblock the hole(s). If the hole(s) remain blocked,
20 minutes. Rinse thoroughly.
•
•
too quickly.
• Auto purge feature. Water is
automatically released into the drip
tray after the steam and hot water
functions to ensure the thermocoil
is at the optimal temperature
for extracting espresso.
• No action required as this is the normal operation
of the machine.
Pulsing/
pumping
sound while
extracting
espresso
or steaming
milk.
•
The machine is carr
ying out the
normal operation of the 15 bar
Italian pump.
•
No action r
equired as this is the normal operation
of the machine.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
Water leaking.
• Auto purge feature. Water is
automatically released into the drip
tray after the steam and hot water
functions to ensure the thermocoil
is at the optimal temperature for
extracting espresso.
•
using the steam and hot water functions.
• Empty the drip tray regularly.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
• The silicone seal surrounding the
shower screen needs to be replaced
secured into the group head.
• Refer to ‘Using the Allen Key’, page 17.
Machine is on
to operate.
• The safety thermal-cut out may have
activated due to the pump or grinder
overheating.
•
and unplug from the power outlet. Allow to cool for
about 30–60 minutes.
• If problem persists, call Sage Customer Service on:
0808 178 1650.