User Manual

13
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
No crema Coffee is not tamped rmly
enough
Refer to ‘Coffee Dose &
Tamping’ on page 7.
Coffee grind is too coarse Ensure you use a suitable
espresso grind. Refer to
’Extraction Guide’ on page 8.
Ground coffee is not fresh Change to freshly
roasted beans.
Filter holes are blocked Use the ne pin on the
cleaning tool to clear the
holes. Refer to ‘Cleaning
TheSteam Wand’
on page 11.
Machine is making
pulsing/pumping sound
while extracting coffee or
steaming milk
The machine is carrying out
the normal operation of the
15 bar Italian pump
No action required as this
isthe normal operation
of the machine.
Coffee runs out around the
edge of the portalter
Portalter is not inserted into
the group head properly
Insert portalter into the
group head and align with
‘LOCK’ on the group head
collar, until resistance is felt.
There are coffee grounds
around the lter basket rim
Clean any excess ground
coffee from the rim of the
lter basket to ensure
a proper t into the
group head.
Too much ground coffee in
the lter basket
Refer to ‘Coffee Dose &
Tamping’ on page 7.
Ground coffee has been
tamped too rmly
Refer to ‘Coffee Dose &
Tamping’ on page 7.
Incorrect lter for amount of
ground coffee used
Ensure you use the 1 CUP
lter for 1 cup of coffee and
the 2 CUP lter for 2 cups
of coffee.