User Manual

PAGE HEADER.....
18
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Espresso runs out
too quickly.
• Coee is ground too
coarsely.
Use slightly ner grind.
Refer to 'Coee Dose and Tamping'
on page 9 and 'Extraction Tips'
on page 13.
• Not enough coee in the
lter basket.
Increase dose of coee.
Tamp then use the Razor™ dose
trimming tool to trim o excess
coee. Refer to 'Coee Dose and
Tamping' on page 9 and 'Extraction
Tips' on page 13.
• Coee tamped too lightly. Tamp between or 15–20kg of
pressure.
Espresso runs out
around the edge of the
portalter.
• Portalter not inserted
in the group head correctly.
Ensure portalter is completely
inserted and rotated until resistance
is felt.
• There are coee grounds
around the lter basket rim.
Clean excess coee from the rim of
the lter basket to ensure a proper
seal in group head.
• Too much coee in the lter
basket.
Lower dose of coee.
Refer to ‘Coee Dose and
Tamping’, page 9.
After tamping, trim the coee dose
using the Razor™ dose trimming
tool.
No steam. • Machine has not reached
operating temperature.
Allow time for the machine to reach
operating temperature.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down completely
to lock into place.
• Machine needs to be
decalcied.
Perform descale cycle.
• Steam wand is blocked. Refer to ‘Cleaning the Steam Wand’,
page 15.
Pulsing/pumping
sound while
extracting espresso or
steaming milk.
• The machine is carrying out
the normal operation of the
pump.
No action required as this is the
normal operation of the machine.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down completely to
lock into place.