User Manual

PAGE HEADER.....
17
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Water does not ow
from the group head.
No hot water.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down completely to
lock into place.
• Machine needs to be
descaled.
Perform descale cycle.
• Coee is ground too nely
and/or too much coee in
lter basket and/or over
tamping and/or lter basket
is blocked.
See below, ‘Espresso only drips
from the portalter spouts or not
at all’.
Espresso only drips
from the portalter
spouts or not at all.
• Coee is ground too nely. Use slightly coarser grind.
Refer to 'Coee Dose and Tamping'
on page 9 and 'Extraction Tips'
on page 13.
• Too much coee in the lter
basket.
Lower dose of coee.
After tamping, trim the coee dose
using the Razor™ dose trimming
tool. Refer to 'Coee Dose and
Tamping' on page 9 and 'Extraction
Tips' on page 13.
• Coee tamped too rmly. Tamp between or 15–20kg of
pressure.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down completely to
lock into place.
• The lter basket may be
blocked.
Use the pin on the end of the
provided cleaning tool to unblock
the hole(s).
• Machine needs to be
descaled.
Perform descale cycle.
Water doesn't come
through (the machine
makes loud noise).
• Water tank is empty or water
level is below MIN.
Fill tank.