User Manual
21
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Espresso runs out
around the edge
•
Portalter not inserted in the
group head correctly.
•
Ensure portalter is completely
inserted and rotated until resistance
is felt.
•
There are coee grounds around
the lter basket rim.
•
Clean excess coee from the rim of
the lter basket to ensure a proper
seal in group head.
•
Too much coee in the lter
basket.
•
Lower dose of coee. Refer to ‘Coee
Dose and Tamping’, page 13
Small steam.
•
Machine has not reached
operating temperature.
•
Allow time for the machine to reach
operating temperature.
•
Water tank is empty.
•
Fill tank.
•
Water tank is not fully inserted
and locked into position.
•
Push water tank down completely to
lock into place.
•
Machine needs to be cleaned &
descaled.
•
Perform clean & descale cycle.
•
Steam wand is blocked or
almost blocked.
•
Refer to ‘Cleaning the Steam Wand’,
page 18.
Pulsing/pumping
sound while
extracting espresso
or steaming milk.
•
The machine is carrying out the
normal operation of the pump.
•
No action required as this is the
normal operation of the machine.
•
Water tank is empty.
•
Fill tank.
•
Portalter not pre-heated.
•
Rinse portalter under hot water
outlet. Dry thoroughly.
No crema.
•
Coee tamped too lightly.
•
Tamp between 15-20kgs (or 30-40
lbs) of pressure.
•
Coee is ground too coarsely.
•
Use slightly ner grind. Refer to
‘Coee Dose and Tamping’ on page
13 and ‘Extraction Tips’ on page 16.
•
Coee beans or pre-ground
coee are not fresh.
•
If grinding fresh whole coee
beans, use freshly roasted coee
beans with a ‘Roasted On’ date and
consume between 5–20 days after
that date. If using pre-ground coee,
use within a week of grinding.
•
The lter basket may be
blocked.
•
Use the pin on the end of the
provided cleaning tool to unblock the
hole(s).
Water leaking
•
Manual purge
•
Water tank is not fully inserted
and locked into position.
•
Turn the steam wand directly on the
drip tray or jug before manual purge.
•
Push water tank down completely to
lock into place.