User Manual
16
PROBLEM POSSIBLE CAUSE WHAT TO DO
LCD shows ‘FILL
TANK’ when
there is water
in the tank
•
Check that the unit is not in direct
sunlight or direct bright lighting.
•
Move unit away from the light source.
Brew doesn’t
start
•
There is no water in the water tank.
•
Each brewing mode has dierent
water amount limits, and it does
not brew when the amount
is beyond the limit.
•
Check that the water tank is lled.
•
Check the water amount limits for
each mode.
Showerhead
falls out
•
The showerhead may loosen
and fall out from time to time if not
inserted or tightened correctly.
•
Please wash the showerhead ring
and seal and re‑insert.
in the water
tank loosens
•
Mesh lter is not inserted
or tightened correctly.
•
Call Sage
®
Consumer Support.
Carafe drip stop
stays down
•
The drip stop is stuck.
•
Pull the drip stop back up.
•
Clean the drip stop for any foreign objects
of coee grinds or stains.
•
If the problem persists and drip stop does
not return to top position please call Sage
®
Consumer Support.
Unit produces
excessive steam
while brewing or
runs for extended
periods with only
steam output
•
Brewing performance is aected
by scale accumulated by
hard water.
•
Brewing temperature prole is not
properly set.
•
Descale the unit.
•
Call Sage
®
Consumer Support if problem
persists.
‘DESCALE’ on
LCD screen
•
Brewing performance is aected
by scale accumulated by
hard water.
•
Descale the unit by following the
instructions under Descaling in the Care
& Cleaning section of this manual.
Unit shows
“too hot”
•
Unit has been run too many times
back to back and the components
are overheated.
•
Let unit rest for at least 20mins before
starting another cycle.
FILTER
•
Water lter needs to be replaced.
•
Replace water lter following instructions in
‘Care and Cleaning’ section.
Navigate to SETTINGS menu and set YES
to NEW FILTER.