User`s guide

4. Token Management / Unlocking a Token
SafeNet Authentication Client (Mac) User’s Guide, Rev. Revision B, ©2012 SafeNet, Inc.
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Unlocking a Token
If you enter an incorrect password more than a specified number of times, the token hardware device,
SafeNet eToken Virtual or SafeNet eToken Rescue will be locked.
You can unlock the token only if an administrator password was set during initialization.
The unlock feature is available for token hardware devices, and SafeNet eToken Virtual. This feature is
not available for SafeNet eToken Rescue.
If the administrator has access to the user’s computer, the token may be unlocked using the
Set Token
Password
feature (see Unlocking a Token Using Set Token Password on page 76).
When the administrator is located remotely, for example when an employee is out of the office, a
Challenge – Response authentication method can be employed to unlock the token (see
Unlocking a
Token using Challenge - Response
on page 77). With this method, the user sends the administrator the
Challenge Code supplied by Tools, and then enters the Response Code provided by the administrator.
The user then enters a new password and the token is unlocked.
CAUTION The number of times that SafeNet eToken Virtual can be unlocked can be limited to a specified number.
If this number is exceeded, the SafeNet eToken Virtual becomes unusable and must be replaced.
NOTE iKey tokens cannot be unlocked by the Administrator, as no Administrator Password is set for iKey tokens.