User manual

292.0 Megapixel H.264 Network IP Camera User Manual
APPENDIX A: TROUBLESHOOTING
A.4 Support
If you cannot resolve an issue, please contact Supercircuits Support at 1.800.335.9777 for assistance.
When you contact support, please provide the server reports, log le and a brief description of the
problem, if possible.
• To generate a server reports, enter the following into the IE address eld:
https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list
- and -
https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list
where <IP ADDRESS> is the IP address of your camera. The server report contains important
information about the device, as well as a list of the current parameters.
• To generate a log report, use IE to log into the unit. In the View screen, click the following items,
entering security information when required:
SETUP > Maintenance > System Log > LOG LIST
Click the name of the Log List of interest to open it.