User Guide Troubleshooting printer problems
True Type fonts, AppleTalk, EtherTalk and Macintosh are trademarks of Apple Computer, Inc., registered in the United States and other countries. NetWare is a registered trademark of Novell, Inc., in the United States and other countries. Microsoft, MS-DOS, Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Permission has been obtained from Microsoft Corporation for use of software screen shots.
Preface Thank you for choosing DocuPrint C621. This manual contains important information regarding printer operation, control panel operation, and troubleshooting methods. To get the most out of your printer, read the manual carefully and completely. Keep this manual handy for future reference. This manual is written with the assumption that you are familiar with the basics of your personal computer to be connected, the operating system used in your computer, and the respective software.
Trouble? Don't know how to operate! Problem occurred when using the printer....
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The following functions are possible with DocuPrint C621: 2 iv
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Contents Preface .......................................................................................................................... i Contents ...................................................................................................................... vi Types of Manuals ........................................................................................................... x Using this Guide ...............................................................................................
2.5 2.4.2 Printing on Postcards ............................................................................. 49 2.4.3 Printing on Envelopes ............................................................................. 51 2.4.4 Printing on Glossy paper ......................................................................... 54 Printing on Side Two of Printed Sheets ................................................................ 56 Chapter 3 Control Panel 3.1 3.2 3.
4.8 When the Error LED is Lit or Blinking ................................................................. 109 4.8.1 When the Error LED is Lit ..................................................................... 109 4.8.2 When the Error LED is Blinking ............................................................. 109 Chapter 5 Paper Jams 5.1 Clearing Paper Jams ........................................................................................ 112 5.1.1 Paper Jams at the Manual Tray ..............
A B C D E F G H Optional Products and Consumables ................................................................ 158 Optional Products ............................................................................................. 158 Consumables ................................................................................................... 161 Menu List on the Control Panel .......................................................................... 162 Obtaining Product Information ...................
Types of Manuals The following manuals are bundled with DocuPrint C621. Please read the relevant manual to suit your needs. Some of these manuals are in PDF file formats. You will require Adobe® Acrobat® Reader to view or print these manuals. A copy of the Adobe Acrobat Reader can be found in the Software Pack CD-ROM bundled with the printer. You can use this CD-ROM to install the Acrobat Reader software on your computer if necessary.
After Setup User Guide (this manual) This manual describes the capabilities of DocuPrint C621 and explains what to do when you encountered a problem. It explains the methods of operation as well as the solutions to troubleshoot the problems.
Using this Guide Organisation of this Guide This guide consists of eight chapters. A brief introduction of each chapter is provided below. Chapter 1 Basic Printing Operations This chapter describes the basic functions of the printer and how to use these functions. Chapter 2 Loading Paper This chapter describes the types of paper that can be used with DocuPrint C621, how to load the paper on the respective trays, and the procedure to switch to the optional paper tray.
Appendices This section contains the following information: • Optional products and consumables • Control panel menu list • How to obtain product information • Main specifications • Life span of the consumables • Parallel interface specifications • Installing additional memory • Glossary Conventions This manual uses the following conventions: Notation Explains points to pay attention to. Be sure to read it. Gives supplementary information for reference. Indicates where to find related information.
Symbols Symbol Bold Meaning Indicates selections or all kinds of buttons. Example: Click Next. "" Indicates input contents. Example: Enter "DocuPrint C621" in the text box. Initial Caps Indicates the names of windows, menus, dialog boxes, list boxes, and combo boxes. Example: The Add Port dialog box is displayed. + Indicates that the key on the keyboard and the button on the control panel should be pressed simultaneously. Example: Press the ▲ + ▼ buttons.
Basic Printing Operations 1.1 Printer Parts and Functions .................................................................. 2 1.2 Switching the Power On/Off ................................................................ 5 1.3 Printing from Computers ...................................................................... 7 1.4 Using Online Help ............................................................................. 10 When You Have Difficulties Setting the Print Properties 1.
1.1 Printer Parts and Functions The names and functions for the various parts of the printer are as follows: Front View Name Description 1. Paper Tray Load paper for normal printing here. 2. Front Cover This is the cover at the front of the printer. Open it to install and replace toner and drum cartridges. 3. Printer Control Panel The control panel consists of the respective LED and buttons, as well as the display. Refer to "Chapter 3 Control Panel" for details. 4.
1.1 Printer Parts and Functions Rear View 1 Basic Printing Operations Name 11. Parallel Interface Description This is for the parallel cable when the printer is used as a local printer. 12. Filter This prevents toner from being ejected out of the machine. Do not remove the filter. 13. Top Left Cover This is the cover at the left side of the printer. Open this cover to remove jammed paper. 14. Lower Left Unit This is a pulled-out unit located on the left side of the printer.
1.1 Printer Parts and Functions Internal View Name Description 21. Fuser Unit This unit fuses the toner to the paper with heat. Do not touch the fuser, as it gets hot during printing. 22. Toner Cartridges Black, yellow, magenta and cyan toner cartridges are provided. 23. Drum Cartridge This cartridge includes the light-sensitive drum, drum cleaner, and toner collection cartridge. Images are initially created through an electric charge on the surface of this drum. 24.
1.2 1.2.1 Switching the Power On/Off Switching on 1 The procedure is as follows: Basic Printing Operations Press the "|" side of the power switch, located on the left side of the printer, to switch on the printer. The message "Testing" appears on the display of the control panel. The message will change from "Please wait..." to "Ready to Print". Check that the Online LED is lit when the printer is ready. The printer is warming up when the "Please wait..." message is shown on the display.
1.2 Switching the Power On/Off 1.2.2 Switching off Follow the procedure below to switch off the printer. Do not switch off the power in the following situations: • When "Please wait..." is displayed. • When the Data LED is lit. • When the Error LED is lit. Check that the message "Ready to Print" is displayed. Press the " " side of the power switch, located at the left of the printer, to switch off the printer.
1.3 Printing from Computers The procedures for printing from different computer operating systems (OS) are described in the following sections. You can simply select the Print command in almost all application software to send a print job to the printer. The following uses Microsoft® Word 97 application on Windows 98 OS as an example to illustrate the printing procedure. The method used to display the dialog box and the contents of the dialog box differ amongst OS and application software.
1.3 Printing from Computers Specify the required settings on the respective tabs and click OK. • Refer to the Online Help for details of each item within the tabs. To learn how to use Online Help, refer to "1.4 Using Online Help". • You can make adjustments to the image or colour under the Graphics tab to suit the type and purpose of the image. Select an option from Page range in the Print dialog box and click OK. "1.
1.3 Printing from Computers Macintosh® 1 In this section, Microsoft Office Word 98 is used to illustrate the printing procedure. Select Print from the File menu. Click on the General Settings bar. From the displayed list, select the items that you want to change. On the displayed dialog box, specify the necessary items and then click Print. • Refer to the Online Help for details of each item within the tabs. To learn how to use Online Help, refer to "1.4 Using Online Help".
1.4 Using Online Help When You Have Difficulties Setting the Print Properties Online Help is provided by the DocuPrint C621 printer driver. You can find explanations in the Online Help on the function of each printer driver item and on how to print. Online Help allows you to easily obtain the information you want without leaving the computer. The following is an explanation on how to use Online Help under different OS.
1.4 Using Online Help To display a detail explanation of an item within a tab 1 Click the Help button. (See 3 in the diagram on the previous page.) This will bring up the Help window for the tabs. To display the table of contents in Help Click Contents on the Help window. (See 5 in the diagram below.) Click on the item to learn more about it. (See 6 in the diagram below.) To search for information with keywords Click the Index tab. (See 7 in the diagram below.
1.4 Using Online Help Macintosh Display the dialog box that contains the items you want to know in more details. The following explanation uses the General Settings dialog box as an example. To show the explanation of an item Click Help on the menu bar, and select Show Balloon Help. Place your cursor on any item in the dialog box. The explanation for that item appears. When you do not need help on the items, select Hide Balloon Help from the Help menu on the menu bar.
1.5 Cancelling a Print Job To cancel a print job, you have to first cancel the print command on the computer, and then cancel the print data that is being processed in the printer using the control panel. Cancelling a Print Job on the Computer The procedures for cancelling a print job on the different OS are described in the following sections. Windows 95, Windows 98, Windows NT The procedure is as follows: Click the Start menu and select Settings and Printers. The Printers window is displayed.
1.5 Cancelling a Print Job Macintosh When Background Printing is selected in the Chooser window, you can cancel a print job from the print monitor. Once background printing is set, the print monitor will automatically be activated whenever a print command is sent from an application. To cancel a print job from the print monitor, follow the procedure below. Switch to the XPL2 Print Monitor screen. Select the document to cancel, and click . Proceed to section "1.5.
1.5 Cancelling a Print Job 1.5.2 Cancelling a Print Job on the Control Panel "3.2 Basic Operations of the Menu Screen" on how to use the control panel (Printer is processing data) Press Online. This message appears when the printer is processing the data that is currently being printed. The processing time differs according to the size of the data printed. Please wait until the message changes. (The printer is offline) Press Cancel once. The print operation will be cancelled.
1.6 Forced Output of Data Still in the Printer When Printing Stopped Halfway When a page at the end of a processing data is terminated halfway, the next data will have to wait until job timeout occurred before it can be printed. The display panel will show the message "Please wait...". You can push forward the next job by forcing the data still remaining in the printer to be printed, without waiting for the job timeout to occur. This section describes the procedure to forcibly output the remaining data.
1.7 Changing the Printer Configuration When Accessories are Added If you are adding optional products to the printer after it is installed, you have to change the printer configuration on the printer driver. • Hard disk Basic Printing Operations • Duplex print module 1 • Additional memory • 2-tray module • A3 oversize tray For installation procedure of these optional products, refer to their respective booklets or the Setup Guide.
1.7 Changing the Printer Configuration Windows 95, Windows 98, Windows NT The procedure is as followins. Windows 98 is used as an example here. Click the Start menu, select Settings and followed by Printers. The Printers window is displayed. Select the DocuPrint C621 printer icon. Then select Properties from the File menu. The printer properties dialog box is displayed. Select the Printer Configuration tab. Select the optional products that were installed, and click OK.
1.7 Changing the Printer Configuration Macintosh 1 The procedure is as follows: From the top left box of the Chooser window, click the DPC621 icon. Click the printer zone in AppleTalk Zones when you are setting the printer zone. In a network environment where the zone is not specified, AppleTalk Zones will not be displayed. 19 Basic Printing Operations Select Chooser from the Apple menu. The Chooser window is displayed.
1.7 Changing the Printer Configuration Select the printer to be set from Connect to, and click Setup. Select the installed optional products in the Printer Settings dialog box, and click OK. Close the Chooser window.
1.8 Printing the Printer Settings List To check the Printer Configuration and Network Settings You can simply use the printer control panel to print a copy of the Printer Settings List to check what optional products are installed on the printer or what are the network settings. 1 Basic Printing Operations Show information about the optional products.
1.8 Printing the Printer Settings List The Printer Settings List is printed in portrait orientation on A4-size paper. Load A4-size paper in portrait orientation in the paper tray. "3.2 Basic Operations of the Menu Screen" on how to use the control panel (Print screen (when the printer is ready to print)) Press Online. (The printer is offline) Press Menu. The Menu screen is displayed. (Menu screen) Press ▼ thrice. Press Set/Eject once. Press Set/Eject once. Press Set/Eject once.
1.9 Printing the Job Log Report Print Job Log If Yes is selected for Auto Log Print in 1 System, the printer will automatically generate the Print Job Log report when the number of print jobs done exceeds 50. The factory setting is No. For details, refer to "3.3 List of Items on the Menu Screen". 23 1 Basic Printing Operations If you have selected the store job log option, then you can print the Print Job Log report by using the control panel.
1.9 Printing the Job Log Report The following procedure explains how to save the print log of the printer. "3.2 Basic Operations of the Menu Screen" on how to use the control panel (Print screen (when the printer is ready to print)) Press Online. (The printer is offline) Press Menu. The Menu screen is displayed. (Menu screen) Press Set/Eject once. Press ▼ four times. Press Set/Eject once. Press ▼ once. Press Set/Eject once. Press ▼ once. Press Set/Eject once. 24 Press Online once.
1.9 Printing the Job Log Report The following procedure explains how to print the Job Log report. 1 Basic Printing Operations The printer prints the Job Log report on A4-size paper in portrait orientation. Load A4-size paper in the paper tray in the portrait orientation. (Print screen (when the printer is ready to print)) Press Online. (The printer is offline) Press Menu. The Menu screen is displayed. (Menu screen) Press ▼ thrice. Press Set/Eject once. Press ▼ thrice. Press Set/Eject once.
1.10 Checking the Printer Status on the Computer When DocuPrint C621 is installed in a TCP/IP environment, you can use the WWW browser on the network computer to check the printer status or change any kind of printer settings. This feature is known as CentreWare Internet Services. CentreWare Internet Services is a software that enables the user to display the printer status or change the printer settings without leaving the computer.
1.10 Checking the Printer Status on the Computer Enter the IP address or the internet address of the printer in the address column of the browser. If the network is using Domain Name System (DNS) and the printer host name is registered in the DNS name server, you can use the Internet address which has both host and domain names to access the printer. DNS allows you to obtain the IP address from the host name using Internet.
1.10 Checking the Printer Status on the Computer Click Status to check printer status. Printer information is displayed at the right side of the screen.
1.10 Checking the Printer Status on the Computer Check the displayed content. You can check the status of the paper trays, output tray, and covers; as well as information about the toner and other consumables; and the output accounts. 1 Basic Printing Operations To check if any error occurred, click on Fault Status. The displayed content at the right of the screen changes to display the fault status.
1.10 Checking the Printer Status on the Computer Check the displayed content. You can also check the status of the printer control panel here.
Loading Paper 2.1 Paper Handling .................................................................................. 32 2.2 Loading Paper .................................................................................... 38 2.3 Replacing the Paper Tray with an Optional Tray ............................... 44 2.4 Printing on Special Media ................................................................. 46 2.5 Printing on Side Two of Printed Sheets .............................................
2.1 Paper Handling If you use paper that is unsuitable for printing, they may cause paper jams and deterioration in print quality. We recommend you to use the types of paper listed below to obtain the best results from your printer. 2.1.1 Recommended Paper Plain Paper (general-purpose) When you are printing on plain paper (general-purpose paper), the plain paper used should meet the following standards. However, for better printing, standard paper is recommended. Paper Supply Standard Manual Tray G.
2.1 Paper Handling Special Media In addition to plain paper, the following types of special media can also be used: Paper Type Product Code Transparencies (XEROX FILM (no border)) V516 Do not use transparencies meant for fullcolour printing (with white border). Labels (A4) V862 You may use any full-page and uncut label sheets. Note 2 - Do not use envelopes that have tape seals. If you are using an envelope with a glue seal, make sure it is dry before use.
2.1 Paper Handling Paper Trays, Paper Types and Sizes The following table shows you the type, size and quantity of paper that can be loaded onto a specific tray.
2.1 Paper Handling Paper Types and Sizes for Two-sided Printing If you have installed the duplex print module (optional), you can perform two-sided printing. The various paper types and sizes that can be used for two-sided pritned are as follows: Paper type Plain paper Size 2 Loading Paper Plain paper B4 portrait A4 portrait/ landscape B4 landscape A3 landscape 8.5 ✕ 11 " (Letter) portrait/landscape 8.
2.1 Paper Handling 2.1.2 Unsuitable Paper Paper with any of the following properties may cause apper jams, and therefore should not be used.
2.1 Paper Handling • T-shirt transfer paper (heat press use) • Transfer paper (cold water use) • Opaque film • Digital coated glossy paper 2 • Adhesive paper (transparent/colourless) Storing Paper Loading Paper 2.1.3 If paper is not stored improperly, it could cause paper jams, degraded print quality, and even damage to the printer.
2.2 Loading Paper This section explains how to replenish the paper trays when paper has run out. "2.1 Recommended Paper" for paper that can be loaded in the respective trays 2.2.1 Loading Paper in the Paper Trays When you have run out of paper in the trays or when you want to load a different paper on to the trays, the procedure is as follows. Here, we will explain how to load A4-size paper in the portrait orientation in tray 1.
2.2 Loading Pape Push down the metal plate inside the paper tray until it locks. 2 Align the four corners of the paper stock and load the paper with the side to be printed facedown. Load paper under the tab on the front right hand side as shown in the diagram. • Do not use folded, wrinkled or curled paper. • Do not load beyond the maximum (MAX) fill line indicated at the side of the tray. • Make sure the top sheet is under the tab.
2.2 Loading Pape Align the horizontal paper guide with the width of the paper. If the paper guide is pressed tightly against the paper, a paper jam may occur. However, if the paper guide is too loose, the paper may become warp. After aligning the edges of the paper, align the mark on the horizontal guide with the appropriate paper size mark. • Make sure that the vertical paper guide stopper is in the right hole. • If the vertical paper guide is out of position, the paper size may not be detected.
2.2 Loading Pape 2.2.2 Loading Paper on the Manual Tray The procedure for loading paper on the manual tray is as follows. To avoid paper jams, do not load different sizes of paper on the tray at the same time, and do not add paper to the tray before it empties. • "2.4 Printing on Special Media" when loading postcards, transparencies and glossy paper onto the manual tray. Open the tray if it is folded. To avoid damage, do not pull hard on the tray or place heavy objects on top of the tray.
2.2 Loading Pape Align the paper guides to the size of the paper to be loaded ( ). Pull out the tray extension ( ) when printing on large paper such as A3-size paper. ➀ ➁ When printing on larger paper sizes, such as A3, pull out the tray extension. Otherwise, paper may fall out of the tray, or may not be fed properly. When using special paper such as transparencies, labels and envelopes, fan the stack of paper to allow air to enter between the sheets.
2.2 Loading Pape Incorrect Method of Loading Paper Is the paper loaded properly? Have you aligned the paper guides with the paper carefully? Is the guide pushing against the paper too much? Or, is there too much gap between the paper and the guide? Are the edges of the stack aligned? 2 Loading Paper If the paper is not loaded correctly, the printing position may shift, causing the page to printout incorrectly.
2.3 Replacing the Paper Tray with an Optional Tray You can install the optional 250-sheets universal tray or the A3 oversize tray to replace tray 1. If you have purchaed the 250-sheets universal tray, you can load paper of a different size in the tray. If necessary, you can also replace the tray. This section explains how to remove and install the paper trays. "Appendix A Optional Products and Consumables" for information on the types of optional trays available. 2.3.
2.3 Replacing the Paper Tray with an Optional Tray Hold the paper tray with both hands, gently lift the front of the tray and pull it out completely. After removing the tray, place it on a flat and level surface. 2 Loading Paper 2.3.2 Installing the Paper Tray The procedure is as follows: Hold the paper tray with both hands, and insert it into the grooves for the paper tray inside the printer. Push the paper tray firmly into the printer. Do not push in the tray with excessive force.
2.4 Printing On Special Media When you are printing on postcards or envelopes, make sure that you have placed them correctly on the tray. Otherwise, they will be printed on the wrong side or in the wrong direction. Also, if you are printing on special paper, you have to specify the type of paper and image quality in the printer driver when you send a print command from the application software.
2.4 Printing on Special Media The procedure for loading transparencies is as follows: Lift the A3 oversize guide and make sure that the paper guide matches with the paper size scale. 2 Loading Paper Fan the transparencies in small quantity. Insert the transparency gently into the feeding slot of the manual tray. Do not use full colour transparencies for full colour jobs as this may cause paper jam and fuser fault.
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2.4 Printing on Special Media 2.4.2 Printing on Postcards Postcards must be fed from the manual tray. • When printing on side 2 (back) of a pre-printed postcard (side 1 (front) is pre-printed), even the slightest curl may cause paper to jam. Flatten the postcard and load again. • You are not recommended to print on multi-coloured postcards. 2 Loading Paper The example below shows you how to print an address on a postcard.
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2.4 Printing on Special Media 2.4.3 Printing on Envelopes Envelopes must be fed from the manual tray. You can use envelopes in the following sizes. Open the flap, and insert as shown in the diagram. 2 • Type 2 (162 ✕ 114 mm) • Type 3 (148 ✕ 98 mm) • Type 3 Long (235 ✕ 120 mm) • Do not use envelopes that have tape seals. If you are using an envelope with a glue seal, make sure it is dry before use.
2.4 Printing on Special Media For example, when printing on an envelope in the following manner: Example: Lift the A3 oversize guide and make sure that the paper guide matches the postcard size scale. Open the flap. Insert the envelope with the flap open towards you. Once the envelope is set properly, send a print command from your application software. Specify the items shown in the next section "Printer Driver Settings (when printing on envelopes)" in the printer driver.
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2.4 Printing on Special Media 2.4.4 Printing on Glossy paper Glossy paper must be fed one at a time from the manual tray. You can use the following media with DocuPrint C621: • Mylar film (157 g/m2) • NK double-sided art paper If media other than those mentioned above are used, paper jams may result. The procedure on how to print on glossy paper is as follows. Lift the A3 oversize guide and make sure that the paper guide matches with the paper size scale.
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2.5 Printing on Side Two of Printed Sheets After the following media are printed once on one side, you can run them through the printer again to print on the reverse side. This is possible only if the first side was printed by DocuPrint C621. • Plain paper • Heavy weight paper • Postcards • Coated paper • Special glossy paper If the side 1 was printed by another printer, it may cause DocuPrint C621 to breakdown. Do not use paper not pre-printed by DocuPrint C621.
2.5 Printing On Side Two of Printed Sheets To print on the reverse side of the paper, simply send a print command from the printer driver and make sure you have specified the following items.
Control Panel 3.1 Control Panel Components and Functions .......................................... 60 3.2 Basic Operations of the Menu Screen ................................................ 63 3.3 List of Items on the Menu Screen .......................................................
3.1 Control Panel Components and Functions The control panel consists of LED, a display panel, and buttons. This section gives an introduction of the components on the printer control panel and how they function. 3 LED 3.1.1 DisplayPanel Buttons LED The LED signals (on/blinking/off) illustrate the status of the printer. Name Descriptions Online LED This LED is green in colour. It indicates the data processing status.
3.1 Control Panel Components and Functions 3.1.2 Display There are two major screens. One is the Print screen that displays the printer status and the other is the Menu screen for printer-related settings. The contents displayed will differ depending on the optional products installed on the printer and the settings at that moment. Print Screen The Print screen appears on the display panel when the printer is printing or is waiting for data.
3.1 Control Panel Components and Functions 3.1.3 Buttons The following eight buttons can be found on the control panel. Each of these buttons has the following functions on the Print screen and on the Menu screen. 3 Menu Print Screen buttons - Display the menu and the options in sequence. - Move the cursor (_) left and right to select the value that you want. buttons Menu button Press this button when the printer is offline to enter the Menu screen.
3.2 Basic Operations of the Menu Screen Settings related to the printer such as power saver mode, job timeout settings, network settings can be done on the Menu screen. 3.2.1 Menu Screen The menus and settings that can be performed with the control panel are listed below. For details on each menu, refer to "3.3 List of Items on the Menu Screen". Menu Description 3 Enables you to specify settings related to the basic operations of the printer such as the power saver mode and job log. 2.
3.2 Basic Operations of the Menu Screen 3.2.2 Basic Menu Operations The following illustrates how to use the control panel. The example used below will show you how to configure the job timeout settings. (Print screen (printer is ready for printing)) Press Online. 3 (The printer is offline) Press Menu. (Menu screen) Once the display has moved to the Menu screen, the printer will automatically enter into a state where it is unable to print. Press Set/Eject.
3.2 Basic Operations of the Menu Screen To Return to a Level Up Press Cancel. To Return to the Initial Values (Factory Settings) Press together. The next screen appears. After the changes, the factory setting values will be displayed. Press Set/Eject to confirm the values. 65 3 Control Panel The Cancel button is used to return the menu only one level up.
3.3 List of Items on the Menu Screen This section describes the settings and values available on the individual main menus. Some items on the Menu screen can also be specified on the computer when you are sending a print command from an application. When the settings you specified on the computer differs from that set in the Menu screen, the settings performed through the computer will take precedence. The initial values refer to the values of the factory settings. 3.3.
3.3 List of Items on the Menu Screen Error Alarm Specify whether error alarm will be sounded when an error occurred. • Off Do not sound the error alarm even if an error has occurred. • On (Default) Sound error alarm when an error has occurred. The volume cannot be adjusted. 3 Job Timeout • You can specify any value from 5 to 300 seconds, in increments of 1 second, for job timeout settings. • Off Job timeout will not be engaged. Panel Language You can indicate the display language here.
3.3 List of Items on the Menu Screen • Store Job Log (Default: No) The printer will start storing information regarding each print job starting from the time when Yes is selected. However, when the record of print jobs reached 50, the earliest print job information will be deleted. When No is selected, information regarding the print jobs will not be stored.
3.3 List of Items on the Menu Screen 3.3.3 Parallel Specify the settings for parallel interface. You cannot change the settings on this menu if you entered the Menu screen when the printer is printing. Busy-Ack Specify the output timing for both the BUSY and the ACK signals of the parallel interface. The BUSY signal indicates to the computer that the printer cannot receive data. The ACK signal indicates to the computer that the printer is ready to receive data or it has received data correctly.
3.3 List of Items on the Menu Screen 3.3.4 Report/List This menu allows you to print various kinds of reports and lists. You cannot change the settings on this menu if you entered the Menu screen when the printer is printing. The lists and reports will be printed on A4-size paper in portrait orientation. When there are no A4-size paper in portrait orientation loaded in any of the paper trays, a message that says "Load A4 Portrait Paper" will appear on the display panel.
3.3 List of Items on the Menu Screen 3.3.5 Network This menu allows you to specify network-related settings. • You cannot change the settings on this menu if you entered the Menu screen when the printer is printing. • In order for the selected settings to take effect, you must restart the printer. After the setting, you have to switch off the printer and then switch it on again. 3 Ethernet Settings Specify the Ethernet communications speed and mode.
3.3 List of Items on the Menu Screen • IPAddress Specify the IP address of the printer. "aaa.bbb.ccc.ddd" Specify a value from 0 to 255 for "aaa", "bbb", "ccc" and "ddd". The following settings are incorrect: 224~255.xxx.xxx.xxx 127.xxx.xxx.xxx • If "DHCP" is specified in IP Address Setup menu, the settings here will be invalid. To enable settings on the control panel to be valid, specify "Network" in "IP Address Setup". 3 • The IP address is controlled by the whole network system.
3.3 List of Items on the Menu Screen • SNAP Use the frame type for IEEE802.3/802.2/SNAP specification. • 802.2 Use the frame type for IEEE802.3/802.2 specification. • 802.3 Use the frame type for IEEE802.3 specification. Protocol For the following items, set as Enabled or Disabled to use or not use the protocol. 3 Control Panel • lpd (Default: Enabled) To use lpd (lpr) in TCP/IP environment to print, select Enabled. Otherwise, set as Disabled.
3.3 List of Items on the Menu Screen Init NVM (NV Memory Initialisation) Initialises the NV memory on the network card. The NV memory refers to non-volatile memory that retains the content of the settings even when the power is down. • Yes Initialise the NV memory. Once the NV memory is initialised, the settings in 5 Network menu will be set to their initial values. In order for the selected settings to take effect, you must restart the printer.
Troubleshooting 4.1 Types of Problems ............................................................................. 76 4.2 Power Problems ................................................................................ 78 4.3 Printing Problems .............................................................................. 79 4.4 Print Quality Problems ....................................................................... 86 4.5 Paper Transport Problems .............................................
4.1 Types of Problems If a problem occurs with the printer, and you are not sure of the cause, check the following categories. Find out the appropriate problem category and resolve the problem by referring to the solution described there. You may also solve some of the problems by yourself. Problem List Power Problems Unable to Print from Macintosh • No power ..................................................... 78 • The printer selected in the Chooser window is not displayed .........................
4.1 Types of Problems Output is Not Clear Other Problems • Transparency failed to print clearly ............... 91 • Unable to print in colour ................................ 97 • Postcard failed to print clearly ....................... 91 • Unable to print from the specified tray .......... 97 • Envelope failed to print clearly ...................... 92 • Printing is slow ............................................. 97 • Failed to print clearly ....................................
4.2 Description No power Power Problems Possible Cause Solution Is the printer switched off? Check the power switch. "1.2.1 Swtiching on" Is the power cord loose or unplugged? Switch off the power, and plug the power cord firmly. Then, switch on the power again. Is the power cord connected to a Check that the AC outlet is properly properly rated AC outlet (220 to rated (220 to 240 V, 10 A). Do not 240 V, 10 A)? connect to the socket behind the computer.
4.3 4.3.1 Printing Problems LED is Lit, Blinking or Off Description Error LED is on Possible Cause Solution Is an error message shown on the Refer to the error message and resolve printer control panel display? accordingly. "4.7 When an Error Message Appears" Error LED is blinking An error that the user is unable to Write down the displayed error message or error code. Switch off the resolve has occurred. power of the machine, unplug the power plug and contact your Xerox Customer Support Centre.
4.3 Printing Problems Description Possible Cause Solution (From previous page) Data LED is not blinking or lit after print command is sent Does the parallel or Ethernet cable match the specifications of the computer or machine? DocuPrint C621 comes with the recommended parallel cable for the computer. Use this cable. Also, this machine supports the 10BASE-T and 100BASE-TX Ethernet intefaces. Use a twisted pair cable that matches the network requirements.
4.3 Printing Problems Description Possible Cause Solution (From previous page) Data LED is not blinking Is the network environment of the Print the Printer Settings List and or lit after print command printer configured correctly? check if the network environment has (When the network is used) is sent been configured correctly. "1.8 Printing the Printer Settings List" and Chapter 3 Network Settings (Quick Setup) in the Setup Guide Check that the power of the machine has been switched on.
4.3 Printing Problems 4.3.2 Unable to Print from Windows Description Unable to print 4 Possible Cause Solution Is the status of the printer on the The machine may be in the Pause Printer window shown as "Pause Printing state if printing is stopped or aborted due to error. Perform the Printing"? following to release the machine from the Pause Printing state: Click Start and select Settings. Then select Printers. Double-click on the printer icon of this machine.
4.3 Printing Problems Description Unable to print when the TCP/IP protocol is used Possible Cause Is the IP address set correctly? Solution The IP address may be changed. Check with your network administrator and specify the correct IP address. Check the currently specified IP address with that shown on the Printer Settings List. "1.8 Printing the Printer Settings List" and 3.
4.3 Printing Problems Description (From previous page) Unable to print in the SMB environment Unable to print in the NetWare environment 4 Possible Cause Solution Is "Write Error" shown on the computer? The message may be displayed if the number of computers that can be connected to the Windows network simultaneously has exceeded the limit. Before you send a print job, check the Printer window to make sure that no data is being processed, then send your data for printing.
4.3 Printing Problems 4.3.3 Unable to Print from Macintosh Description Possible Cause The printer selected in the Is the printer switched off? Chooser window is not displayed Is the Ethernet cable loose or unplugged? Solution Press the "|" side of the power switch to switch on the printer. "1.2.1 Switching On" Switch off the power of the machine, unplug the Ethernet cable, and reconnect it properly.
4.4 4.4.1 Print Quality Problems Blank or Black Copies are Output Description A blank page is printed 4 A completely black page is printed 86 Possible Cause Solution Are two or more sheets fed at the same time? Remove the paper stack and fan it. Then, re-load in the paper tray. Is the drum cartridge scratched or damaged? Replace with a new drum cartridge. Is the toner cartridge installed properly? Install it properly. A high voltage fault may have occurred.
4.4 Print Quality Problems 4.4.2 Faded, Dirty, Uneven, Shadowed or Wrinkled Output Description The printed image is faded Possible Cause Did you use the recommended paper type? Solution Replace with paper of the recommended size and type. "2.1 Paper Handling" Is the paper damp? Replace with new paper stock. "2.2 Loading Paper" Is the drum cartridge scratched or damaged? Replace the drum cartridge. Is it time to replace the toner cartridges? Replace the toner cartridges.
4.4 Print Quality Problems Description Possible Cause Solution Is the drum cartridge scratched or damaged? Replace with a new drum cartridge. There may be dirt in the paper path. Print several sheets to remove the dirt. Is the drum cartridge scratched or damaged? Replace with a new drum cartridge. Hair-line marks appeared in or around black halftone printing Did you use paper unpacked and left unused for a long period of time (especially when the humidity is low)? Replace with new paper stock.
4.4 Print Quality Problems Description White dots appeared in areas of solid black printing Possible Cause Did you use the recommended paper type? Was folded or wrinkled paper used? Solution Replace with paper of the recommended size and type. "2.1 Paper Handling" Is the drum cartridge scratched or Replace with a new drum cartridge. damaged? "6.2.2 Replacing the Drum Cartridge" Some parts are not printed Is the paper damp? Replace with new paper stock. 4 "2.
4.4 Print Quality Problems Description (From previous page) Wrinkled paper 4 Printing is smudged Possible Cause Solution Are there scraps of paper or other objects in the printer? Switch off the power and remove these objects from the printer. If you have difficulties removing these objects from the printer without disassembling it, contact your Xerox Customer Support Centre. Is the D spacer removed from the printer? Remove the D spacer. Is the paper damp? Replace with new paper stock. 1.
4.4 Print Quality Problems 4.4.3 Output is Not Clear Description Transparency failed to print clearly Possible Cause Solution Is the recommended transparency used? The following type of transparency can be used with DocuPrint C621: • Transparency (XEROX FILM (no border), product code: V516) Do not use transparencies for fullcolour jobs. Is the transparency loaded properly on the manual tray? Load the transparency properly on the manual tray. "2.4.1 Printing on Transparencies" "2.4.
4.4 Print Quality Problems Description Envelope failed to print clearly Possible Cause Is the recommended envelope used? Solution The types of envelope that can be used with DocuPrint C621 are Types 2, 3, 4 and 0. Replace envelope of the recommended size and type. "2.1 Paper Handling" 4 Is the A3 oversize guide lifted when loading envelope on the manual tray? Lift the A3 oversize guide when loading envelopes.
4.5 Description Paper is not fed Paper jam Several sheets are fed at the same time Paper slants when fed Paper Transport Problems Possible Cause Is the paper loaded properly? Is special paper loaded properly on the manual tray? Solution Load the paper stock properly. If you are loading special media such as transparencies, labels, or envelopes, fan them and make sure that there is some air buffer between the media. "2.2 Loading Paper" Is the paper damp? Replace with new paper stock. "2.
4.5 Paper Transport Problems Description (From previous page) Paper is not fed Paper jam Several sheets are fed at the same time Paper slants when fed Possible Cause Is the paper tray specified correctly on the printer driver? Solution Check the paper tray setting on the printer driver. If the optional tray module is installed but the printer configuration has not been changed, trays 2 and 3 will not be able to supply paper to the printer. Change the setting.
4.6 4.6.1 Others Network-related Problems Description IP address changes each time the power of the machine is switched on Possible Cause Solution Is the IP address setting of the Use the printer control panel to assisn a printer such that the address is fixed IP address. Select the Panel obtained from the DHCP server? option for IP Address Setup in 5 Network. Then enter the IP address. "3.3 List of Items on the Menu Screen" and 3.
4.6 Others Description (From previous page) Unable to connect to CentreWare Internet Services Possible Cause Is the IP address entered correctly? Solution The IP address may be changed. Check with your network administrator and specify the correct IP address. Check the currently specified IP address with that shown on the Printer Settings List. "1.8 Printing the Printer Settings List" and 3.
4.6 Others 4.6.2 Other Problems Description Unable to print in colour Possible Cause Is Black/White selected as the output colour on the printer driver? Solution Check under the Graphics tab on the printer driver (for Windows) or the General Settings dialog box (for Macintosh), and make sure that the correct setting is selected. Online Help The settings specified in the application software may take precedence over the settings on the printer driver.
4.7 When An Error Message Appears This section explains the meaning of the error messages that appear on the display panel and the solutions for these messages. There are two types of error messages, namely, warning messages to get your attention and printing can still be done, and error messages, where troubleshooting needs to be done to resolve an error. When an error message appears, determine the cause and solution of the problem by using the following tables.
4.7 When An Error Message Appears Message Meaning and Solution Install yellow toner cartridge. The yellow toner cartridge is not installed or is not installed correctly. Solution Push the yellow cartridge firmly into the printer. "6.1.2 Replacing the Toner Cartridges" Open and close any cover. An error has occurred inside the printer. Solution Open any cover, such as the front cover, and then close it. If further actions are required, the corresponding error message will be displayed.
4.7 When An Error Message Appears Message 100 Meaning and Solution Paper jam. Open the lower left unit. Paper jam occurred inside the printer near the left. Solution Open the lower left unit to remove the jammed paper. If further actions are required, the corresponding error message will be displayed. Resolve the problem accordingly. "5.1 Clearing Paper Jams" Paper jam. Open the right cover. Paper jam occurred inside the printer near the right.
4.7 When An Error Message Appears Message System settings cleared. Press Set. Meaning and Solution Disk full. Press Set. Hard disk is full during electronic collation and no data can be written. Solution Press Set/Eject and the print job is deleted. Use the following methods to re-send the printing: • Divide the pages and print in small amount. • De-select the hard disk setting in the driver, and then send the print job. "1.7 Changing the Printer Configuration" Load xxxx on the manual tray.
4.7 When An Error Message Appears Message Meaning and Solution Remove transparency from the manual feed unit. Do not use transparency with border. Transparency is jammed inside the printer. Solution Open the manual feed unit to remove the jammed transparency. Make sure the recommended size and type of transparencies are used. "5.1.2 Paper Jams in the Manual Feed Unit" "2.4.1 Printing on Transparencies" Close the manual feed unit The manual feed unit is open.
4.7 When An Error Message Appears Message Meaning and Solution The drum cartridge is not installed or is not installed correctly. Solution Push the drum cartridge firmly into the printer. "6.2.2 Replacing the Drum Cartridge" Tray 1 is out of paper There is no paper in tray 1. Solution Load paper into tray 1. "2.2.1 Loading Paper in the Paper Trays" Trays 1 to N are out of paper There is no paper in all trays from tray 1 to tray N. Solution Load paper into each tray. "2.2.
4.7 When An Error Message Appears Message Meaning and Solution Load xxxx in tray N The media type (xxxx) specified on the computer is not available in all the trays. Solution Load xxxx (media type) in any or all of the trays. If a wrong size is specified on the computer, stop the printing. Make sure that the correct setting is set on the computer, and try again. "2.2.2 Loading Paper on the Manual Tray", "1.5.
4.7 When An Error Message Appears Message Meaning and Solution Open the lower left and the right covers to remove jammed paper Paper jammed inside the printer during two-sided printing. Remedy Open the lower left and the right covers and check if any paper is jammed inside the printer. "5.1 Clearing Paper Jams" Close the lower left unit The lower left unit is open. Solution Push the lower left unit firmly into the printer.
4.7 When An Error Message Appears Message Meaning and Solution Ready to Print. Get ready to replace OOOOOO toner cartridge. This is a warning message. The OOOOOO toner is running low. Get ready a new OOOOOO toner cartridge to replace the current one when the ink has totally run out. Ready to Print. Call for service. This is a warning message. An error has occurred. Write down the message shown and contact your Xerox Customer Support Centre. You can continue to print. Ready to Print.
4.7 When An Error Message Appears Message Meaning and Solution Install magenta toner cartridge The magenta toner cartridge is not installed or is not installed correctly. Solution Push the magenta cartridge firmly into the printer. "6.1.2 Replacing the Toner Cartridges" Close the right cover The right cover is open. Solution Close the right cover. Right cover 4 Troubleshooting Check the right cover and remove paper from the duplex tray Paper jam occurred during twp-sided printing.
4.7 When An Error Message Appears Message Meaning and Solution Insufficient memory. Press Set. There is insufficient memory for the printer to function properly. Solution Press Set/Eject to cancel the printing. Add the additional memory, and try again. "Appendix A Optional Products and Consumables" If memory cannot be added, you can still print with the following settings. However, the resolution will be low.
4.8 When the Error LED is Lit or Blinking A red Error LED on the control panel indicates that the printer has a problem. When the Error LED is on or is blinking while you are using the printer, refer to the following section for the appropriate action. 4.8.1 4 When the Error LED is Lit "4.7 When An Error Message Appears" for the meaning of the error message and the solution. 4.8.
Paper Jams 5.1 Clearing Paper Jams ........................................................................
5.1 Clearing Paper Jams When paper jams occur, error messages will be displayed on the printer and the printer will stop printing. If paper jams occur, clear the jammed paper immediately using the following procedure. Do not continue using the printer when paper jams occurred as this will cause the printer to breakdown. Remove the jammed paper immediately. The diagram below shows the printer with the optional 2-tray module and duplex print module installed. 5.1.4 Paper Jams at the Top Left Cover 5.1.
5.1 Clearing Paper Jams • If you see smoke emitting from the printer when paper jam occurs, do not open the printer cover. Switch off the power, remove the power cord from the AC outlet, and contact your Xerox Customer Support Centre. • Remove jammed paper slowly and carefully to avoid tearing the paper. Paper jams can be caused by the type and placement of paper, refer to "2.1 Paper Handling".
5.1 Clearing Paper Jams 5.1.1 Paper Jams at the Manual Tray The procedure to clear the paper jam is as follows: Remove the jammed paper from the manual tray. If the paper is torn, make sure you do not leave any pieces inside the printer. As there may still be paper jammed in the printer, follow the procedure on the next page, "5.1.2 Paper Jams in the Manual Feed Unit".
5.1 Clearing Paper Jams 5.1.2 Paper Jams in the Manual Feed Unit The procedure to clear the paper jam is as follows: Remove any paper on the manual tray. . Pull out the manual feed unit until it stops. 5 Paper Jams Lift the handle to open the cover.
5.1 Clearing Paper Jams Pull out the jammed paper. If the paper is torn, make sure you do not leave any pieces inside the printer. Close the cover and push the manual feed unit back into the printer. 5 If paper was loaded on the manual tray, re-load the paper stock.
5.1 Clearing Paper Jams 5.1.3 Paper Jams in the Lower Left Unit The procedure to clear the paper jam is as follows: Pull out the lower left unit until it stops. Lift the green lever and remove the jammed paper. If the paper is torn, make sure you do not leave any pieces inside the printer If you cannot see the jammed paper, turn the green knob in the direction of the arrow. 117 5 Paper Jams The fuser will get very hot. Take care not to touch it directly, as you may get burnt.
5.1 Clearing Paper Jams Pull out the paper gently in the direction of the arrow. If the paper is torn, make sure you do not leave any pieces inside the printer. The fuser will get very hot. Take care not to touch it directly, as you may get burnt. If the duplex print moduel is installed, open the transparent cover as shown in the diagram and check to see if there is any paper inside. If paper is found here, proceed to the section "Paper Found at the Centre of the Cover" on the next page.
5.1 Clearing Paper Jams Push the lower left unit firmly back into the printer. If you cannot locate the paper, perform the procedure described in "5.1.4 Paper Jams at the Top Left Cover". If the duplex print module is installed, the paper jam may have occurred inside the lower left cover. Perform the procedure described in "5.1.5 Paper Jams at the Lower Left Cover".
5.1 Clearing Paper Jams Pull the paper in the direction of the arrow. Close the cover and nip lever. 5 Push the lower left unit firmly into the printer.
5.1 Clearing Paper Jams Removing Paper from the Bottom of the Lower Left Unit With the cover open, reach into the bottom of the lower left unit as shown in the diagram and check to see if there is any paper inside. Pull the paper downward to remove it. 5 Paper Jams Close the cover and nip lever. Push the lower left unit firmly into the printer.
5.1 Clearing Paper Jams 5.1.4 Paper Jams at the Top Left Cover The procedure to clear the paper jam is as follows: Open the top left cover. Remove the jammed paper. If the paper is torn, make sure you do not leave any pieces inside the printer. 5 Close the top left cover.
5.1 Clearing Paper Jams 5.1.5 Paper Jams at the Lower Left Cover The procedure to clear the paper jam is as follows: Open the lower left cover. Remove the jammed paper. If the paper is torn, make sure you do not leave any pieces inside the printer. 5 Paper Jams Close the lower left cover.
5.1 Clearing Paper Jams 5.1.6 Paper Jams at the Right Cover The procedure to clear the paper jam is as follows: Remove any paper on the manual tray and fold the tray. Open the right rover. 5 Remove the jammed paper. If the paper is torn, make sure you do not leave any pieces inside the printer.
5.1 Clearing Paper Jams Close the right cover. If paper was loaded on the manual tray, re-load the paper stock. If you cannot locate the paper, it may be jammed in a paper tray. To remove the paper, follow the procedure on the next page, "5.1.7 Paper Jams in the Paper Trays".
5.1 Clearing Paper Jams 5.1.7 Paper Jams in the Paper Tray The procedure to clear the paper jam is as follows: Gently pull out the paper tray until it stops, and remove the jammed or wrinkled paper. If the paper is torn, make sure you do not leave any pieces inside the printer. Push down on the metal plate inside the paper tray until it locks. 5 Gently push the paper tray into the printer until it stops. Do not push in the tray with excessive force.
5.1 Clearing Paper Jams 5.1.8 Paper Jams in the Duplex Tray If you cannot find the jammed paper in the lower left cover or in the right cover, check in the duplex tray. The procedure to clear the paper jam is as follows: Before pulling out the duplex tray, check that there is no paper jammed at the lower left cover or the right cover. Gently pull out the duplex tray until it stops. 5 If paper was jammed at the far end of the duplex tray and cannot be removed, you have to uninstall the duplex tray.
5.1 Clearing Paper Jams 5.1.9 Paper Jams at the Lower Right Cover of the Tray Module The procedure to clear the paper jam is as follows. Here, the optional 2-tray module is used as an example. Open the lower right cover on the right side of the tray module. Remove the jammed paper. If the paper is torn, make sure you do not leave any pieces inside the printer. 5 Close the lower right cover on the tray module.
Consumables 6.1 Replacing the Toner Cartridges ....................................................... 130 6.2 Replacing the Drum Cartridge ......................................................... 135 6.3 Replacing the Waste Toner Cartridge ..............................................
6.1 Replacing the Toner Cartridges The printer uses four toner cartridges, namely, black, yellow, magenta, and cyan. The black and colour (yellow, cyan, and magenta) toner cartridges can print approximately 5,500 A4 pages and 6,000 A4 pages respectively with a 1:1 monochrome/colour ratio (approximately 5% coverage of each colour on the factory default print density setting). Toner cartridges If the toner is running low, printing in that colour may appear faded or fragmented.
6.1 Replacing the Toner Cartridges 6.1.1 Handling Precautions for Toner Cartridges Never throw used toner cartridges into an open flame. It can cause an explosion and you can get burnt. Handling Precautions • Once a toner cartridge has been removed from the printer, do not re-install it, as this could disperse loose dirt and deteriorate print quality. • Avoid shaking or striking used toner cartridges, as the remaining toner in the cartridge may spill out.
6.1 Replacing the Toner Cartridges 6.1.2 Replacing the Toner Cartridges The procedure to replace the toner cartridges is as follows: Open the front cover. If the cartridge you want to replace is at the toner cartridge window, proceed to step . Otherwise, push up the anti-rotational switch to release the lock. The anti-rotational switch will be lowered automatically when you turn the knob in the next step. Remove your hand after you have pushed up the switch.
6.1 Replacing the Toner Cartridges To move the cartridge, turn the knob until it stops in the direction of the arrow in the diagram. Once you turn the knob, you will hear a click indicating that the anti-rotational switch has returned to the down position. Repeat Steps and until the toner cartridge of the colour you want to remove appears in the toner cartridge window.
6.1 Replacing the Toner Cartridges Shake the toner cartridge seven to eight times as shown in the diagram to distribute the toner evenly. Align the toner cartridge so that the arrow is as shown in the diagram. Then insert and push the cartridge firmly into the printer. Align the " " mark on the cartridge by turning the toner cartridge in the direction of the arrow until it points to the "lock" position ( ) on the printer. Toner may spill if the toner cartridge is not rotated completely.
6.2 Replacing the Drum Cartridge The drum cartridge consists of a light-sensitive drum, the drum cleaner and the waste toner cartridge. The drum cartridge can print approximately 20,000 A4 pages with a 1:1 monochrome/ colour ratio (approximately 5% coverage of each colour on the factory default print density setting). The drum cartridge can print approximately 6,000 pages of A3-size colour only images.
6.2 Replacing the Drum Cartridge 6.2.1 Handling Precautions for Drum Cartridges Never throw used toner cartridges into an open flame. It can cause an explosion and you can get burnt. Handling Precautions • Do not touch the surface (the blue part) of the drum. Also, never use any material to hit or rub the surface of the drum. Print quality will deteriorate if the drum is scratched or the dirt from your hands rubs off onto the drum. • Do not leave the drum cartridge in direct sunlight.
6.2 Replacing the Drum Cartridge 6.2.2 Replacing the Drum Cartridge The procedure to replace the drum cartridge is as follows: Open the front cover. 6 137 Consumables Rotate the orange lever A in the direction of the arrow until the " " mark is aligned with the "unlock" position ( ).
6.2 Replacing the Drum Cartridge Turn lever B in the direction as indicated by the arrow in the diagram until it points to the "unlock" position ( ). Place your hand in the groove of the drum cartridge, and pull it slowly towards you. When pulling out the drum cartridge, be careful not to pinch your fingers. To remove the drum cartridge, grasp the handle on top of the cartridge and pull it out completely. Make sure you do not drop the drum cartridge.
6.2 Replacing the Drum Cartridge Take out the new drum cartridge from its packaging, and remove the protective sheet that covers the drum cartridge by pulling the part marked with the green arrow. • Never hit, rub or touch the surface (the blue part) of the drum. The print quality will deteriorate if the drum is scratched or dirt from your hands rubs off onto the drum. • To maintain good print quality, peel off the protective sheet from the drum cartridge while it is in a horizontal position.
6.2 Replacing the Drum Cartridge Align the " " mark on the cartridge by turning lever A in the direction of the arrow until it points to the "lock" position ( ). Close the front cover. You cannot close the front cover if levers A and B are not returned to their proper positions. When this happens, check the position of the two levers. After replacement, place the used drum cartridge into the empty aluminium bag and then into the packaging box.
6.3 Replacing the Waste Toner Cartridge As the waste toner cartridge is part of the drum cartridge, it is replaced when you install a new drum cartridge, but it can also be replaced separately. If the waste toner cartridge becomes full before the drum cartridge needs to be replaced, the printer display panel will show "Replace waste toner cartridge". When this happens, follow the procedure below to replace the waste toner cartridge. 6.3.
6.3 Replacing the Waste Toner Cartridge 6.3.2 Replacing the Waste Toner Cartridge The procedure is as follows: Open the front cover. Pull out the waste toner cartridge from the printer by its handle. • Make sure you press the handle knob when you pull out the waste toner cartridge. • To avoid spillage, make sure you keep the waste toner cartridge level when removing it. Remove the new waste toner cartridge from its packaging.
6.3 Replacing the Waste Toner Cartridge Push the new cartridge firmly into the printer until you hear a click. Do not press the handle knob when inserting the waste toner cartridge. Close the front cover. After replacement, place the used waste toner cartridge into the packaging box. Attach the seal bundled with the waste toner cartridge on the packaging box and mail it out. Never throw used waste toner cartridge into an open flame. It can cause an explosion and you can get burnt.
Maintenance 7.1 Cleaning ........................................................................................... 146 7.2 Storing the Printer ............................................................................ 147 7.3 Transporting the Printer ...................................................................
7.1 Cleaning The printer should be cleaned about once a month to keep it in good condition. Be sure to switch off and unplug the machine before accessing the interior of the machine for cleaning, maintenance, or fault clearance. Access to a live machine's interior can cause electric shocks. Cleaning Precautions • Never spray cleaning liquid directly onto the printer, as the spray could enter the printer and cause a malfunction. Further, use only neutral detergent to clean the printer.
7.2 Storing the Printer If you are going to store the printer for a long period, perform the following procedure: Press the " " side of the power switch, located on the left of the printer, to switch off the printer. Remove the power cord and all other cables, such as the parallel cable. Never touch a power cord with wet hands. Danger of electric shock exists. When unplugging the machine, grasp the plug instead of the cord. Forcibly pulling on a cord can damage it and cause fire or electric shocks.
7.3 Transporting the Printer When transporting the printer over long distances by truck, perform the following procedure to avoid risk of damage from intense vibrations. We recommend that you use a transportation company to transport the printer. 7.3.1 Handling Precautions When Lifting the Printer Carry the Printer with At Least Four People • The machine weighs 71.2 kg when the consumables and paper trays are fully assembled.
7.3 Transporting the Printer 7.3.2 Transporting the Printer You will need A, B, C, D, E and F spacers, which were removed during installation, to prepare the printer for transportation. After you have the spacers ready, follow the procedure below. • When transporting the printer, do not reinstall toner cartridges that were removed beforehand. The toner may spill and damage the inside the printer.
7.3 Transporting the Printer Push and hold the face-up tray to the right, dislodge the tab on the left from the hole in the printer ( ). Next, dislodge the tab on the right ( ). Do not bend the face-up tray too much when you carry out the operation in ( ). You may damage the tray. Open the front cover and turn the toner cartridge in the toner cartridge window to the "unlock" position ( ), then pull out the toner cartridge.
7.3 Transporting the Printer Insert the anti-rotational B spacer into the toner cartridge window and close the front cover. Remove paper from the paper trays and store the paper in a dry place, free of dust. Slot the C spacer into the position shown in the diagram. 7 Do not push in the tray with excessive force. 151 Maintenance Insert the E spacer to the position shown in the diagram. Then push the paper tray firmly into the printer.
7.3 Transporting the Printer Pull out the manual feed unit until it stops and insert the D spacer as shown in the diagram. Then, push the unit firmly into the printer. Install the F spacer as shown in the diagram ( ) and then fold the manual tray ( ). Before transporting the printer, pack the unit carefully so it will not get damaged. This printer is considered as a heavy item, we recommend that you use a transportation company to transport the printer.
7.3 Transporting the Printer 7.3.3 Environmental Requirements for Installing the Printer For safe and convenient printer operation, consider the following when installing the printer. Install the Printer in a Location that Meets the Following Conditions • Level and stable • Well-ventilated • Ambient temperature range 5 to 32ºC, relative humidity 15 to 85% (no condensation) If operating the printer with an ambient temperature of 32ºC, the relative humidity should not exceed 48%.
7.3 Transporting the Printer • In a dusty place • Near an open flame • Near water • Near magnetic fields • In places subject to sudden changes in temperature or humidity If Used with a Water Vaporiser When mains water or well water is used in a supersonic humidifier, impurities in the water are released into the air and can accumulate inside the printer, causing a deterioration in print quality. If using a water vaporiser in the same room as the printer, be sure to use only purified water.
7.3 Transporting the Printer Printer Clearance Requirements The machine has ventilation holes on the rear and side panels. Ensure that the machine is installed with a minimum clearance of 150 mm from the rear vent to the wall. A poorly ventilated machine can cause excessive internal heat and fire. The accompanying diagram shows the minimum clearances required for normal operation, consumable replacement, and maintenance to ensure your machine operates at peak performance.
Appendices Appendix A Optional Products and Consumables ...................................... 158 Appendix B Menu List on the Control Panel .............................................. 162 Appendix C Obtaining Product Information ............................................... 165 Appendix D Main Specifications ............................................................... 166 Appendix E Life Span of Consumables ......................................................
A Optional Products and Consumables DocuPrint C621 has the following optional products and consumables. To purchase, contact your Xerox Customer Support Centre for more information. Optional Products Additional Memory (64/128MB) When you are sending colour data that contains complicated graphics and huge data volume, you may want to increase your printer memory by installing additional memory.
Appendix A Optional Products and Consumables A3 Oversize Paper Tray This can be used in tray 1 of the printer. You can load up to 250 sheets of A3 oversize paper (328 mm x 435 mm) at a time. For installation details, refer to "2.3 Replacing the Paper Tray with an Optional Tray". 2-Tray Module This tray module allows you to attach another two paper trays to the printer. You can set up to 500 sheets in each tray, giving a total capacity of 1000 sheets. When installed, the trays become tray 2 and tray 3.
Appendix A Optional Products and Consumables Special Cabinet For installation details, refer to the booklet bundled with the special cabinet. Parallel Cable The following cables are available as optional accessories. Use the appropriate one on your computer. • Parallel Interface Cable (36 Pin for PC98) • Parallel Interface Cable (for PC/AT) • Connection cable for PC98MATE Earthquake Protection Kit This kit helps to prevent the printer from toppling.
Appendix A Optional Products and Consumables Consumables Toner Cartridges The printer uses four toner cartridges, namely, black, yellow, magenta and cyan. For installation details, refer to "6.1.2 Replacing the Toner Cartridges". C M Y K Drum Cartridge The Drum Cartridge comprises the lightsensitive drum, drum cleaner and waste toner cartridge. For installation details, refer to "6.2.2 Replacing the Drum Cartridge".
B Menu List on the Control Panel These screens show only the lower part of the menu screens 162
Appendix B Menu List on the Control Panel • Symbols Press [SE] • • • • . Press Set/Eject. Press to switch menus or items within the same level. Press to move to the menu/item in front and press to move to the menu/item behind. Press to move the cursor (_) to the right/left. Moves to the level below. Also, to confirm setting ("*" will be added to the value set). To return to the level above, press Cancel. To close the menu screens, press Offline. "*" and "_" indicate factory settings. together.
Appendix B Menu List on the Control Panel 164
C Obtaining Product Information The following information is provided on our internet home page: • Latest product information • Latest software • Recommended applications • Limitations of applications Internet Homepage URL http://www.fujixerox.co.jp/ The company will not be responsible for any communications fee incurred. The Fuji Xerox Homepage provides information on products and services.
D Main Specifications Main Specifications Machine type Desktop printer Print method Laser xerography Resolution 600 dots/25.4 mm (600 dpi) Gradation 256 gradation for each colour (16.7 million colours) Printing Speed Colour 6 sheets/minute (continuous printing for the same document) Monochrome 26 sheets/minute (continuous printing for the same document) Paper Size Paper Type Number of Sheets (Plain paper) A5, B5, A4, B4, A3, 8.5 x 11" (Letter), 8.
Appendix D Main Specifications PDL XPL2 Operating System Requirements Windows 95, Windows 98, Windows NT 4.0, MacOS 7.6.1 and later. Interface Standard:Bi-direction Parallel (IEEE1284 standard) Optional accessories:Ethernet 100Base-TX/10Base-T (TCP/ IP), IPX/SPX (NetWare), EtherTalk (AppleTalk) Noise Level Operating: Max 55.0 dB(A) Standby: Max 39.0 dB(A) Power Supply 220/240 V ± 10% (198 to 264 V), 50/60 Hz ± 3 Hz Max.
E Life Span of Consumables Life Span of Consumables (number pages that can be printed) Name of Consumable Number of Pages (*) Black toner cartridge About 5,500 pages Yellow toner cartridge About 6,000 pages Magenta toner cartridge About 6,000 pages Cyan toner cartridge About 6,000 pages Drum cartridge (Including the waste toner cartridge) About 20, 000 pages The number of pages that the consumable can print is based on the following conditions.
F Parallel Interface Specifications Get ready the IEEE1284-B type parallel interface connector on the printer. The shape of the connector is as follows. Pin Configuration The configuration of each communication pin is as follows (when bi-direction is OFF). • I/O can be seen from the printer where "I" refers to input signal and "O" refers to the output signal. • The connection cable used when bi-direction is ON should adhere to the IEEE 1284-B type connector standard. Signal Name I/O Pin No.
Appendix F Parallel Interface Specifications Signal Definition (When bi-directional feature is OFF) DATA STROBE (Pin No.1) Active low pulse used to transfer data into the printer at the same time when DATA1 to 8 is read. DATA1~8 (Pin No.2~9) 8-bit parallel data input with DATA1 as the LSB (least sensitive bits) and DATA8 as the MSB (most sensitive bits). ACKNOWLEDGE (Pin No.10) Active low pulse indicates that data has been received. BUSY (Pin No.
G Installing Additional Memory This section explains how to install the additional memory to your printer. When you add memory to the printer, the memory capacity of the printer increases. Additonal memory is recommended when printing large volume of data in colour. DocuPrint C621 comes with the following additional memory. The performance of the printer cannot be guaranteed if other non-recommended additional memory is installed.
Appendix G Installing Additional Memory There are three screws near the top of the right cover of the printer. Unscrew them. Slide the right cover to the back of the printer ( ). Flip it down ( ) and remove it from the printer. Push out the ejector levers at both ends of the memory slot. Hold the two sides of the memory and fit the two cutouts with the two protruding parts on the slot and push it straight in. Some parts of the PCB may be very hot. Do not touch the PCB as this may damage the board.
Appendix G Installing Additional Memory Insert the tabs near the bottom of the right cover into the holes in the printer ( ). Flip to close the cover ( ). Then slide the right cover toward the front of the printer ( ) and close the cover completely. Fasten the screws removed in Step ( ) and push the manual feed unit firmly into the printer ( ). Close the front cover . This completes the installation of the additional memory.
H Glossary 10BASE-T This refers to the 10 Mbps, baseband, twisted pair cable compliant with the IEEE802.3 standard. 100BASE-TX This is the extended version of 10BASE-T and is also referred to as Fast Ethernet. The communications speed is 100 Mbps, a much faster speed compared to the 10M bps speed of 10Base-T. Ack Signal The signal indicating that the machine is ready to receive data from the host device or that data is correctly received.
Appendix H Glossary DHCP The acronym for Dynamic Host Configuration Protocol. It is the protocol that automatically assigns IP address from the DHCP server to the DHCP client. DNS The acronym for Domain Name System. It is the name service for host on the internet to have both domain and IP addresses. dpi The acronym for Dot Per Inch. It represents the number of dots that can printed in one-inch (25.4 mm) width. This is the unit measure used to define resolution.
Appendix H Glossary Interface Cable This is the cable that connects several devices so that they can be compatible in use. Some examples of interface cables are the parallel cable for directly connecting the printer to the computer and the Ethernet cable for connecting a printer to the network. IP Address It is the network address used by the TCP/IP protocol. An IP address is expressed by four sets of decimal values separated by periods.
Appendix H Glossary N-up This the feature that allows you to print multiple pages on one sheet of paper. DocuPrint C621 allows you to print using the 2-Up, 4-Up, 8-Up, or 16-UP feature. Online/Offline When the printer is ready to receive data, it is "online", if not, it is "offline". The machine has to be online before copying or printing from applications can be done. However the machine must be offline in order to use the printer control panel to select or change settings.
Appendix H Glossary Ream weight This refers to the weight of a 788 x 1,091 mm ream consisting of 1,000 sheets. Sort The printer can print multiple sets of a document and arrange them in order like 1, 2, 3... 1, 2, 3. This is the "sort" function. Resolution It refers to the image quality. It shows how many dots can be represented in a one-inch width area (dpi). The higher the number, the better the image quality. SDRAM This is the acronym for Synchronous DRAM.
Index Numbers E 100BASE-TX .................................................. 174 10BASE-T ....................................................... 174 2-Tray Module ..................................... 17, 34, 159 250-Sheet Universal Paper Tray ..................... 158 Earthquake Protection Kit ............................... 160 ECP ................................................................... 69 Envelopes ..........................................................
Index Job Log Print ..................................................... 70 Printing ....................................................... 23 Job Log Setting .................................................. 67 Job Timeout ....................................................... 67 Operating System Requirements ..................... 167 Optional Products ............................................ 158 Optional Tray ..................................................... 44 OS ...........................
Index Printing Problems .............................................. 79 Protocol .................................................... 73, 177 R Ream Weight ................................................... 178 Recommended Paper ........................................ 32 Replacing the Drum Cartridge ........................ 135 Replacing the Toner Cartridges ...................... 130 Replacing the Waste Toner Cartridge ............ 141 Report/List .....................................................
Customer Response Sheet DocuPrint C621 User Guide (DE-0826E2) To improve our publications, we would appreciate your feedback regarding this manual. Please take a few moments to complete and return this form to us. z 1. About Yourself How often do you use this manual? [ ] Daily 2. [ ] Weekly [ ] Monthly [ ] Infrequently When do you usually refer to the manual? [ ] Doing a usual operation [ ] Using unfamiliar features [ ] Solving a problem 3.
DocuPrint C621 User Guide Document Engineering Group Human Interface & Design Development Document Products Company Fuji Xerox Co., Ltd. DE-0826E2 (Edition 1) Copyright® 2000 by Fuji Xerox Co.
