Product Manual

5) ere is a fault with the modem.
To establish if it is a SIM card issue or a router
issue, follow these steps
1) Turn on their RV WIFI router
2) On the device (phone/laptop/tablet), go to:
settings
3) Go to: Wi-Fi
4) Wait for RVWIFI123abc (each router will
have its own unique series of numbers and let-
ters following RV WIFI), to come up on the list
of possible WIFI options.
5) Click on: RV WIFI123abc
6) If the device has already been connected
to the RV WIFI router, it will recognise it and
connect automatically. However, if this is the
rst time it is connecting to it, it will ask for
the WIFI password.
7) Type in the factory set WIFI password:
rvwi1234 (all lower case)
8) Wait for the device to indicate that it is con-
nected.
If at this point you cannot connect, then per-
form a factory reset and then start the process
again.
9) Open up a new web page on the device that
is now connected via WIFI
10) Type in: http://10.0.1.1 (where you would
normally type in www.google.com.au
11) is is a website on the actual router NOT
on the web.
12) Type in: admin for both the username and
the password
13) Click on: login
14) is is now the home page. Check to see
what the soware version is. e current ver-
sion 2016-2018 is
15) 2/3rds of the way down the page is a
heading IPV4. To the right of this will have
information that either says it is ‘3G connected’
or ‘not connected’. If the IPV4 indicates that it
is not connected, then ask the customer to test
their SIM card in another device. If once this
has occurred and the SIM card works in anoth-
er device, then there is a fault with the router
and it needs to be returned to head oce.
What do I do if I can’t connect to the
Wi-Fi?
ere are a couple of causes that may have
made this happen.
1) e Wi-Fi may have been accidently deleted
during the set-up phase. You will need to do a
factory reset. See factory reset section.
2) You have entered your own password into
‘setting the Wi-Fi password’ point 2, instead of
entering ‘admin’ in both boxes. You will need
to do a factory reset. See factory reset section.
Can l change the ADMIN password?
is setting cannot be changed.
If you are concerned with security be assured
that as the website: http://10.0.1.1 is located on
the router, it can only be accessed by knowing
the WIFI password which is set by you.
We recommend that you set your WIFI pass-
word upon receiving your router and keep the
password information secure.
My WIFI password is not being accepted
1) You will need to do a factory reset.
2) Your Wi-Fi password is case sensitive and
must be a minimum of 8 characters.
3) When setting your WIFI password, the rout-