Warranty Guide

Certificate of Warranty
At RUVATI, we stand behind our products with a limited LIFETIME warranty.
We want every RUVATI customer to be a satisfied customer for LIFE.
REGISTER YOUR PRODUCT. By taking just a few minutes to
register, you can improve your experience with Ruvati and
enjoy more efficient Warranty Support. Visit www.ruvati.com
Should you experience any defects in materials or workmanship within the
warranty period, Ruvati will repair or replace the defective product, subject to
the following conditions:
• Any claim made under this warranty must include a copy of a valid proof of
purchase showing the date and place of purchase.
• Our obligation under this warranty is to the original purchaser only, and may
not be transferred.
• Product replacement does not include shipping costs or labor installation costs.
• This warranty applies to residential installations only.
• Ruvati reserves the right to examine product in question and its installation
prior to replacement.
• If an identical replacement product is not available, Ruvati reserves the right
to replace the defective product with a similar product.
NOTE: Accessories such as rinse grids, cutting boards, strainers, soap
dispensers, and deckplates are not covered by this warranty.
This warranty relates to defects in manufacture, materials or workmanship in a
Ruvati sink or faucet supplied for installation into domestic premises in the
United States. It does not extend to:
• Damage resulting from failure to maintain the product in accordance with
the Care and Maintenance instructions provided with the product.
• Normal wear and tear, scratches or accidental damage.
• Faults arising from improper use and/or installation.
• Defects in accessories, strainers and rinse grids.
All incidental or consequential damages are specifically excluded. No additional
warranties, express or implied are given, including but not limited to, any
implied warranty of merchantability or fitness for a particular purpose.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or limitations on how long an implied warranty lasts,
so the above limitations or exclusions may not apply to you.This warranty
gives customer specific legal rights, and customer may also have other rights
which vary from state to state.
When requesting warranty service, you will need to provide:
1. an approved Return Merchandise Authorization number (RMA) issued by
Customer Service
2. a dated, valid proof of purchase (payment receipt from an authorized Ruvati
reseller)
3. a description of the problem
Items must be properly and safely packed in such a manner to prevent damage
to the part or product during shipment. For your safety, please ship via insured
carrier which employs package tracking.
After warranty service is completed, any repaired or replacement
parts/products will be return shipped via Standard Ground service to the
customer free of charge. Upgraded expedited shipment is available for a fee.
Ruvati will not service received items when:
1. The item is inspected and found to be not covered by the warranty.
2. The item is inspected and found to be damaged during shipment due to lack
of proper packaging.
Return shipment of such products will be at the expense of the customer.
For products that are discontinued and no longer serviceable and/or
replaceable, a pro-rated credit towards a purchase of another similar Ruvati
brand product will be issued.
For Warranty Services, please submit a ticket at:
www.ruvati.com/warranty-support/
1-855-4-RUVATI
www.ruvati.com
[e-mail]
Ruvati USA, Inc.
2712 Meister Pl
Round Rock, TX 78664