Specifications

95
You’ll Get A Response.
And A Resolution.
Unplanned downtime can occur any day, any time.
Confident customers know their critical systems
services partner will have them back and running
quickly and efficiently. After all, if downtime should
strike, you need a partner that can get you back
online quickly with intelligent answers, rapid service
response and parts where and when you need them.
We Have The Resources
Our Customer Resolution Center supports you 24x7x365. It’s always staffed
by knowledgeable people who understand your technology and your
equipment. No messages. No answering services. We handle over 100,000
calls per year, and resolve them in an average time of 2.5 minutes.
We Have The People
The Service Business of Emerson Network Power has the coverage and
capabilities to get you through just about anything. We have the most and
the best factory-trained Customer Engineers in the industry—over 375 of
them located across the country. What’s that mean to you? Our average
onsite response time in 2006 was just 1.6 hours.
W
e H
ave The Parts
T
o m
ake sure the job gets done when it
needs t
o
, we have the most factory-
c
e
rtified parts—and the most
s
o
phisticated logistics system to get
the
m w
herever they’re needed. You
w
on
’t wait on parts to get your system
u
p an
d running, because nearly 100%
o
f emergency parts orders are
de
livered in less than 24 hours.