Manual

19
SERVICE AND PARTS POLICY
If you have any questions with regard to the performance of your RUGER
®
SUPER REDHAWK revolver please write or call (603-865-2442) our
Product Service Department in Newport, New Hampshire 03773, fully describing
all circumstances and conditions involved. If you should return your rifle to the
factory for repair, or order parts for it, please comply with the following
suggestions for prompt service:
SHIPPING FIREARMS FOR REPAIR
RUGER
®
SUPER REDHAWK revolvers returned to the factory for repair
should be sent to: Sturm, Ruger & Company, Inc., Product Service Department,
411 Sunapee St., Newport, New Hampshire 03773. Telephone [phone].
Guns should be sent prepaid. We will not accept collect shipments.
The Federal Gun Control Act, as well as the laws of most States and localities, do
not prohibit an individual (who is not otherwise barred from purchasing or
possessing a firearm) from shipping a firearm directly to the manufacturer for
repair. However, before you ship your revolver to us, be certain that your State or
locality does not have a law or regulation which will prohibit you from receiving
the revolver from us after it has been repaired. If such receiving is prohibited,
then please have a Federally Licensed firearms dealer ship the gun to us. If your
revolver is sent to us by a dealer, it will be returned to him after being repaired.
If a handgun (pistol or revolver) is shipped by an individual who does not hold a
Federal Firearms License, it must be shipped via U.P.S. (Next Day Air) Persons
who do not hold a Federal Firearms License are prohibited by Federal law from
shipping a handgun by Mail. Handguns mailed in violation of the law are
impounded by the Post Office.
Enclose a letter which includes your name, address, telephone number, and
serial number and model of the firearm. Describe the trouble you have
experienced with your revolver, or the work you wish to have done. Merely saying
that the revolver “needs repair” is inadequate information. State precisely what is
wrong. Please enclose copies of any previous correspondence.
Work performed will bear a net minimum labor charge of $20.00 plus a $20.00
shipping and handling charge. The charge for metal refinishing is $50.00 plus a
$20.00 shipping and handling charge. Custom gunsmithing service or
nonstandard alterations are NOT AVAILABLE from Ruger Product Service
Departments.
Please do not send your holster, custom grip panels, or others accessories with
any revolver being shipped to us. DO NOT SEND GUN BOXES OR
LITERATURE THAT YOU CONSIDER TO BE COLLECTOR’S ITEMS –
THESE ARE INVARIABLY DAMAGED OR DESTROYED IN SHIPMENT.
WARNING–BEFORE SHIPPING ANY FIREARM, BE
ABSOLUTELY CERTAIN THAT IT AND ITS
CYLINDER ARE UNLOADED. DO NOT SHIP
CARTRIDGES WITH A FIREARM.