Manual

SHIPPING FIREARMS FOR REPAIR:
RUGER
®
SR9
TM
pistols returned to the factory for services or repair should
be sent to: Sturm, Ruger & Company, Inc., Product Service Department, 200
Ruger Road, Prescott, AZ 86301-6181. Telephone [phone].
Guns should be sent prepaid. W
e will not accept collect shipments.
The Federal Gun Control Act, as well as the laws of most States and localities, do
not prohibit an individual (who is not otherwise barred from purchasing or
possessing a firearm) from shipping a firearm directly to the manufacturer for
repair. However, before you ship your pistol to us, be certain that your State or
locality does not have a law or regulation which will prohibit you from receiving
the pistol from us after it has been repaired. If such receiving is prohibited, then
please have a Federally Licensed Firearms Dealer ship the gun to us. If your
pistol is sent to us by a dealer, it will be returned to that dealer after being
repaired. If a handgun (pistol or revolver) is shipped by an individual who does
not hold a Federal Firearms License, it must be shipped for overnight delivery
via U.P.S., Federal Express or other, similar private overnight service. NOTE:
Firearms may not be shipped via U.S. Mail. Persons who do not hold a Federal
Firearms License are prohibited by Federal law from shipping a handgun by
Mail. Handguns mailed in violation of the law are impounded by the Post Office.
Please do not include holsters, custom grip panels, or accessories with a firearm
being shipped to the factory for service. DO NOT SEND GUN BOXES OR
LITERATURE THAT YOU CONSIDER TO BE COLLECTOR’S ITEMS – THESE
ARE INVARIABLY DAMAGED OR DESTROYED IN SHIPMENT. Always insure
your shipment.
Enclose a letter which includes your name, address, telephone number, and
serial number and model of the firearm. Describe in detail the trouble you have
experienced with your firearm, or the work you wish to have done. Merely
stating that the firearm “needs repair” is inadequate information. Please enclose
copies of any previous correspondence.
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WARNING—BEFORE SHIPPING ANY FIREARM,
BE ABSOLUTELY CERTAIN THAT IT AND ITS
MAGAZINE ARE UNLOADED. DO NOT SHIP
CARTRIDGES WITH A FIREARM.
!
SERVICE AND PARTS POLICY
If you have any questions with regard to the performance of your RUGER
®
SR9
TM
pistol, please write or call (928-778-6555) our Product Service
Department in Prescott, Arizona, fully describing all circumstances and conditions
involved. If you should return your pistol to the factory for repair, or order parts
for it, please comply with the following suggestions for prompt service: