Manual

25
SERVICE AND PARTS POLICY
If you have any questions with regard to the performance of your RUGER
®
REDHAWK revolver please write or call (603-865-2442) our Product
Service Department in Newport, New Hampshire 03773, fully describing all
circumstances and conditions involved. If you should return your rifle to the
factory for repair, or order parts for it, please comply with the following
suggestions for prompt service:
WARNING–BEFORE SHIPPING ANY
FIREARM, BE ABSOLUTELY CERTAIN THAT IT
AND ITS CYLINDER ARE UNLOADED. DO
NOT SHIP CARTRIDGES WITH A FIREARM.
SHIPPING FIREARMS FOR REPAIR
RUGER
®
REDHAWK revolvers returned to the factory for repair
should be sent to: Sturm, Ruger & Company, Inc., Product Service
Department, 411 Sunapee St., Newport, New Hampshire 03773. Telephone
[phone].
Guns should be sent prepaid. We will not accept collect shipments.
The Federal Gun Control Act, as well as the laws of most States and
localities, do not prohibit an individual (who is not otherwise barred from
purchasing or possessing a firearm) from shipping a firearm directly to the
manufacturer for repair. However, before you ship your rifle to us, be certain
that your State or locality does not have a law or regulation which will
prohibit you from receiving the rifle from us after it has been repaired. If
such receiving is prohibited, then please have a Federally Licensed firearms
dealer ship the gun to us. If your rifle is sent to us by a dealer, it will be
returned to him after being repaired. If a handgun (pistol or revolver) is
shipped by an individual who does not hold a Federal Firearms License, it
must be shipped via U.P.S. (Next Day Air) Persons who do not hold a Federal
Firearms License are prohibited by Federal law from shipping a handgun by
Mail. Handguns mailed in violation of the law are impounded by the Post
Office.
DO NOT SEND GUN BOXES OR LITERATURE THAT YOU CONSIDER TO
BE COLLECTOR’S ITEMS – THESE ARE INVARIABLY DAMAGED OR
DESTROYED IN SHIPMENT. Please do not include holster, grip panels, or
other accessories with a firearm being shipped to the factory for service.
Rifles and shotguns may be shipped via Parcel Post. Always insure your
shipment.
Enclose a letter which includes your name, address, telephone number,
serial number and model of the firearm. Describe in detail the trouble you
have experienced with your firearm, or the work you wish to have done.
Merely stating that the firearm “needs repair” is inadequate information.