Manual

23
SERVICE AND PARTS POLICY
If you have any question with regard to the performance of your RUGER
®
GP100
®
revolver, please write or call (603-865-2442) our Newport, New
Hampshire Product Service Department, fully describing all circumstances and
conditions involved.
If you should return your revolver to the factory for repair, or order parts for it,
please comply with the following suggestions for prompt service:
SHIPPING FIREARMS FOR REPAIR
RUGER
®
GP100
®
revolvers returned for repairs should be sent to : Sturm,
Ruger & Company, Inc., Product Service Department, 411 Sunapee Street,
Newport, New Hampshire 03773, Telephone: [phone].
Revolvers must be shipped prepaid. We will not accept collect shipments.
The Federal Gun Control Act, as well as the laws of most States and localities, do
not prohibit an individual (who is not otherwise barred from purchasing or
possessing a firearm) from shipping a firearm directly to the manufacturer for
repair. However, before shipping your revolver to us, be certain your State or
locality does not have a law or regulation which will prohibit you from receiving
your revolver from us after it has been repaired. If such receiving is prohibited,
then please have a Federally Licensed Firearms dealer ship the gun to us. If your
gun is sent to us by a dealer, it will be returned to him after being repaired. If a
handgun is shipped by an individual who does not hold a Federal Firearms
License, it must be shipped via U.P.S. (Next Day Air) Persons who do not hold a
Federal Firearms License are prohibited by Federal law from shipping a handgun
by mail. Handguns mailed in violation of the law are impounded by the Post
Office.
Please do not send your holster, custom grip panels, or others accessories with
any revolver being shipped to us. DO NOT SEND GUN BOXES OR LITERATURE
THAT YOU CONSIDER TO BE COLLECTOR’S ITEMS – THESE ARE
INVARIABLY DAMAGED OR DESTROYED IN SHIPMENT.
Enclose a letter which includes your name, address, telephone number, and
serial number and model of the firearm. Describe the trouble you have
experienced with your revolver, or the work you wish to have done. Merely saying
that the revolver “needs repair” is inadequate information. State precisely what is
wrong. Please enclose copies of any previous correspondence.
Work performed will bear a net minimum labor charge of $20.00 plus a $20.00
shipping and handling charge. The charge for metal refinishing is $50.00 plus a
$20.00 shipping and handling charge.
WARNING–BEFORE SHIPPING ANY
FIREARM, BE ABSOLUTELY CERTAIN THAT IT
AND ITS CYLINDER ARE UNLOADED. DO
NOT SHIP CARTRIDGES WITH A FIREARM.
!