User guide

Working with Event Logs and Syslog Servers
Saving a Copy of a Support File to Your Computer
ZoneFlex Outdoor Access Point 9.8.1 User Guide, 800-70598-001 Rev B 128
Saving a Copy of a Support File to Your Computer
You can save a copy of the support file(s) to your own computer, if needed. The
cmsupportinfo.txt file includes support information for an AP with integral cable
modem (such as 7781CM), and the tr069info.txt file includes support information
for an AP being managed by FlexMaster.
1 Go to Maintenance > Support Info. The Maintenance > Support Info
workspace appears.
2 Click the Transfer Method Save to Local Computer option. Up to three links
appear next to Download (supportinfo.txt, cmsupportinfo.txt and/or
tr069info.txt).
3 Click the cmsupportinfo.txt or tr069info.txt link. A new window (or tab) opens
with the content of the support file displayed.
4 Choose Save As or Save Page As from your browser’s File menu.
5 When the “Save as...” dialog box appears, find a convenient location on your
local computer to save the file, and change the file extension from .html to .txt.
6 Click Save to save the support file to your computer.