User`s guide

USM-Metro-RKS1-091807-01 Ruckus Metro Broadband Gateway 71
Sending a Copy of the Log File to Support Staff
Reviewing the Latest Log File Entries
The Administrator :: Log screen shows the log messages kept by the Ruckus Metro Broadband Gateway
since it was rebooted. The log has limited size: the oldest messages are replaced as new messages arrive.
1. After logging into the Web User interface, click Log under Administrator.
The current log contents are displayed in a frame inside the workspace. The most recent entries are
shown in chronological order, with the most recent entries being at the top of the log frame.
2. After reviewing the log file contents, you can save a copy of the log file to your local PC, if needed. For more
information, see the following section.
Sending a Copy of the Log File to Support Staff
The Maintenance :: Support Info log consists of the configuration and run-time status of the
Ruckus Metro Broadband Gateway and can be useful for troubleshooting.
You have three options for sending a copy of the Current Log file to support staff:
• Save a copy to your local PC, then attach it to an e-mail message and send it to support
• Set up a connection to an FTP site
• Set up a connection to a TFTP site
To take advantage of these options, follow these steps
1. After logging into the Web User interface, click Support Info under Maintenance
2. When the Maintenance :: Support info workspace appears, review the Upload Method options.
3. To upload a copy of the support info file to an FTP or TFTP server, click the appropriate button by TFTP or
FTP.
4. Type the Server IP address in the Server Address field.
5. Type a name for this file in the Filename field.
6. When you're ready, click Upload Now.
ALERT
if you have not previously activated the log function, you will need to do so now
as there will be no entries in the log file. For more information see the previous
section.
ALERT
Remember to add a .TXT file extension to the file name, especially if you are
using Internet Explorer as your Web Admin “host”.
4Gon www.4Gon.co.uk [e-mail] Tel: [phone] Fax: [phone]