User`s guide

8000013, December 2006 MM2211 Wireless Broadband Gateway User’s Guide 55

Taking a System Support Snapshot

The Support menu enables you to take a system snapshot for further analysis and troubleshooting. The

system snapshot can be sent and saved to a TFTP or FTP server for analysis by a technical support engineer.

1. To view the support menu, choose Maintenance->Support from any window. The Support Menu appears

(Figure 30).

Figure 30—Support Menu

Table 18 describes the support menu parameters.

NOTE – If you have not yet configured the TFTP or FTP server, click the Maintenance->Upgrade link.

2. In the Firmware->Upgrade menu, enter the TFTP or FTP server information. The same server is used for

both upgrading the firmware and uploading the system snapshot.

Table 18—Support Menu

Field Description

Send To Select the server type: TFTP or FTP.

File Name Specify the file name for the system snapshot that is to be saved on a TFTP

or FTP server.