User guide

48 Ruckus Wireless MediaFlex 7811 Access Point
Taking a System Support Snapshot
Taking a System Support Snapshot
NOTE – This menu is only available when you are logged in as a service provider.
Support Info enables you to take a system snapshot for further analysis and troubleshooting. The system
snapshot can be saved to a TFTP or FTP server, or your local computer, and then sent to a technical support
engineer for analysis.
1. Go to Maintenance > Support Info. The window of Figure 33 appears.
Figure 33—Maintenance :: Support Info Window
2. At Upload Method, select one of the following:
• TFTP: Specify the TFTP server’s IP address, and enter a filename for the snapshot.
• FTP: Specify the FTP server’s IP address, username and password, and then enter a filename for the
snapshot.
• Save to Local Computer: Right-click on the link that appears and save. Navigate to the folder where
you want the file saved and click Save.
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