Operations Manual

SME VoIP Handset Guide 5.1
Proprietary and Confidential
Page | 84
8.2 Shared Line Selection
From the viewpoint of a single handset shared lines behave just like regular (or private) lines, and as such they
can also be used for originating calls.
The shared lines simply show up in the line selector screen together with the regular lines, displayed with the
names that the administrator has given them.
8.3 Detailed View
The detailed view displays more information regarding which extension is using which shared lines and provides
the handset with SCA specific functionality like barge-in and retrieve of remote calls.
The first line of text in the detailed view displays the name and appearance-index
1
of the currently selected SCA.
The name of the SCA is the name of its corresponding shared line. The second line displays the state of the
current selection. In the screenshots above, appearance-index 1 of the line with name “shared” is in the “Active”
state whereas appearance-index 2 of the same line is in the “Idle” state.
The third and fourth lines of text display the name and number of the remote end of the call. This is of course
only applicable if there is an active call on that index of the shared line.
• The detailed view is accessed from the idle screen by pressing the “Up” navigation key.
• It is possible to change the selected LED by pressing the “Left” and “Right” navigation keys.
• To return to the idle screen, press the “Hook-On” key or the right soft key labelled “Back”.
• Functionality is activated using the soft keys and the selection key.
• The selection key activates the same functionality as the left soft key.
There are three different soft key functions available depending on the state of the currently selected SCA: New
call, Barge-in and Retrieve.
8.3.1 New Call
New call is available for SCAs in the idle state. Pressing the left soft key displays the dial screen allowing the user
to enter and dial a number. The call is originated on the shared line that is currently selected in the detailed view.
8.3.2 Barge-In
Barge-in is available for SCAs in the active state. Pressing the left soft key initiates an outgoing call to the remote
end which the BroadWorks server handles by effectively creating a conference call between the participants in
the original call and the handset that barges in.
NOTE: The LED for the active SCA changes color from red to green in the process because the handset goes from
not participating in the call to be a participant.
8.3.3 Retrieve
Retrieve is available for SCAs in the held state. Pressing the left soft key initiates an outgoing call to the remote
end which the BroadWorks server handles by effectively transferring the call from the other local handset to the
handset that performed the retrieve.
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A shared line can have several “appearance-indexes”. It simply means that a line may be able to handle several
active calls simultaneously.