Operations Manual

SME VoIP Handset Guide 5.1
Proprietary and Confidential
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8 Shared Call Appearances
The Rove 40 handset supports BroadWorks Shared Call Appearances.
The Shared Call Appearance (SCA) feature allows multiple handsets to share the same line and can be used for
providing features such as attendant console and key system emulation. Any of the handsets sharing a line can
be used to originate or receive calls and handsets can be configured to have multiple lines – both shared and
private.
The handsets that share a particular line are considered members of an “SCA group” for that line.
Incoming calls on a shared line are presented to all members of the SCA group, i.e. all the handsets are alerted,
and outgoing calls from any of the handsets are presented as originating from the same extension.
It is possible for the members of an SCA group to monitor the activity on the shared line, for instance, if a call is
active between one handset in the group and a remote end, the other handsets in the group are notified about
the state of that call. It is also possible for members in the SCA group to barge-in on active calls or to retrieve a
call that was put on hold by another member.
When shared call appearances are configured on the BroadWorks application server and enabled and properly
setup on the RTX base, the RTX SME VoIP 8632 handset supports all the above aspects of the feature by
providing the following:
• The current state of shared lines is displayed in an extended status bar.
• Shared lines can be selected for outgoing calls.
• More information on active calls on shared lines and access to SCA specific functionality is provided on a
detailed SCA screen accessible from the idle screen.
8.1 Extended Status Bar
When a handset is a member of one or more SCA groups, the current state of its shared lines is displayed in an
“extended status bar” which is located just below the regular status bar.
The extended status bar can display up to eight icons or “LEDs”, each representing a call appearance on a shared
line. When a call is active on a shared line its corresponding LED will change color and possibly also start blinking.
The possible colors and blink modes for the LEDs and their respective meanings are as follows:
LED STATUS
STATE
OFF
No shared line is assigned to this LED
STEADY GREY
The line is in Idle
FAST BLINKING GREEN
Alerting (incoming call on the line)
STEADY GREEN
A call is active on the line and the handset is participating in the call
SLOW BLINKING GREEN
A call that the handset is participating in is on hold
STEADY RED
A call is active on the line and the handset is not participating in the call
SLOW BLINKING RED
A call that the handset is not participating in is on hold
The extended status bar is displayed on the Idle, dial, line selector and call screen.