Operations Manual

SME VoIP Handset Guide 5.1
Proprietary and Confidential
Page | 77
1. To put the counterpart of the call on hold press the left softkey “Hold”, and this party is put on hold.
2. To retrieve the call, and thereby continue the conversation, press left softkey “Retrieve” which is only
showed on the screen when the other party of the call is put on hold.
NOTE 1: If one call is active and another call is on hold, then the active call will be terminated when pressing the
red “On-hook” button, and the handsets automatically returns to the call on hold, i.e. the call on hold is now
active, and the user must press the red “On-hook” button again to terminate this call.
NOTE 2: When the counterpart is put on hold it is also possible establish a second call and make a conference,
swap or transfer which will be explained in the following sections.
7.4 Attended and Unattended Transfer of a Call
When in an ongoing call, it is possible for either party to transfer the call, either attended or unattended, to
another handset.
7.4.1 Attended Transfer
In an attended transfer the party that call is transferred to, is called before the transfer is made. The procedure
to do this is as follows.
1. Initiate a call with a counterpart, so that the handset displays “Connected” as shown below.
2. Press the right softkey “Transfer” on either of the handsets in call, and the counterpart of the call is put
on hold.
3. Enter the number that the transfer should be made to, and press the green “Off-hook” button
4. A ring back tone is heard, and a third party is called.