Operations Manual

SME VoIP Handset Guide 5.1
Proprietary and Confidential
Page | 4
7.1.1 Answering an Incoming Call ................................................................................................................... 73
7.1.2 Reject an Incoming Call .......................................................................................................................... 73
7.1.3 Silencing an Incoming Call ...................................................................................................................... 74
7.1.4 Ending a Call ........................................................................................................................................... 74
7.2 Initiating a Call ............................................................................................................................................... 74
7.2.1 Initiating a Call from Idle ........................................................................................................................ 74
7.2.2 Initiating a Call from Contacts ................................................................................................................ 76
7.2.3 Initiating a Call from Calls ....................................................................................................................... 76
7.2.4 Initiating a Call from the Central Directory............................................................................................. 76
7.3 Call Holding/Retrieving .................................................................................................................................. 76
7.4 Attended and Unattended Transfer of a Call ................................................................................................. 77
7.4.1 Attended Transfer .................................................................................................................................. 77
7.4.2 Unattended Transfer .............................................................................................................................. 78
7.5 Swap between Two Calls ............................................................................................................................... 79
7.6 Call Waiting .................................................................................................................................................... 80
7.7 Conference Call .............................................................................................................................................. 81
7.7.1 Establishing a Conference Call ................................................................................................................ 81
7.7.2 Terminating a Conference Call ............................................................................................................... 82
8 Shared Call Appearances ................................................................................................................................. 83
8.1 Extended Status Bar ....................................................................................................................................... 83
8.2 Shared Line Selection ..................................................................................................................................... 84
8.3 Detailed View ................................................................................................................................................. 84
8.3.1 New Call .................................................................................................................................................. 84
8.3.2 Barge-In .................................................................................................................................................. 84
8.3.3 Retrieve .................................................................................................................................................. 84
9 Accessories ...................................................................................................................................................... 86
10 Troubleshooting .............................................................................................................................................. 87
9.1 Operational problems .................................................................................................................................... 87