User's Manual

77
3
Section
PROBLEM CAUSE SOLUTION
I cannot access the
main menu Contacts.
•Youaresignedout. •YourcontactlistresidesonacentralSkype
server and is therefore visible only when you
are signed in. Sign in via Status > Sign in
to Skype.
I cannot see if a
Skype contact is
online as his or her
online status is
always shown as
•Thecontactinquestionhas
not been authorised.
•SendanAuthorisationrequest:From
Contacts, select Options > Advanced >
Request details. Whenever a person has
accepted your request, you will be able to
see his or her online status.
The main menu
History is suddenly
empty.
•Youaresignedout. •TheHistory list is deleted whenever you sign
out. Sign in via Status > Sign in to Skype.
Please note: Old call details will not be
restored at the next sign in.
My friends cannot
find me on Skype by
searching for my
e-mai l address.
•Youhavenotconguredyour
data under My profile.
•Saveyoure-mailaddressviaStatus > My
profile > Private. Other Skype users cannot
see your e-mail address, they can only use it
for searching for you if they know the
address already.
The handset does
not charge when
placed in the charger.
•Thehandsetisnotplaced
correctly in the charger.
•Thechargerisnotconnected
to the power outlet or it is not
turned on.
•Thebatteriesarenotinserted
correctly in the handset.
•Checkthatthechargermakesabeepwhen
the handset is placed correctly.
•Checkthatthepowersupplyisconnectedto
the outlet and that the unit is turned on.
•Checkthatthebatteriesareinserted
correctl y. Use only rechargeable batteries,
type Ni-MH.
I cannot turn the
handset on.
•Thebatteriesareempty.
•Thebatteriesarenotinserted
correctly in the handset.
•Placethehandsetinthecharger.The
handset will turn on automatically after
some time in the charger.
•Placethebatteriescorrectlyinthehandset.
The display is black. •Thehandsetisnotturnedon.
•Holddown
for approximately two
seconds to turn on the handset.
There is no antenna
symbol in the upper
right hand corner of
the display.
•Youaretoofarawayfromthe
base station.
•Thebasestationisnotturned
on.
•Movethehandsetclosertothebasestation.
•Turnonthebasestation.TheredLEDlight
must be on at all times.
(continues)
SUPPORT INFORMATION