User's Manual

73
3
Section
support InformatIon
PROBLEM CAUSE SOLUTION
I have nowhere to
plug in the base
station.
•Yourcomputerorother
equipment may be occupying
the Internet connection port.
•Getarouter,allowingyoutoattachmore
units to the same Internet connection port.
If you are buying a new one, we recommend
a peer2peer-friendly router.
I have problems with
my DUALphone.
•Youarenotusingthelatest
software.
•Thereisaproblembetween
your DUALphone and the
device (modem/router/switch)
to which it is connected.
•UpdatethesoftwareviaSettings>
Advance d>Firmware update> Latest
firmware.
•Restartyourmodem/router/switchandthen
restart the base station by turning the power
off and on.
I cannot sign in to
Skype.
•Youareusinganincorrect
Skype name and/or password.
•YouhavenoSkypeaccount.
•Yourbasestationisnot
connected to the Internet.
•Thebasestationhasnotbeen
provided an IP address.
•ChecktheSkypenameand/orpasswordand
try again. Be sure to enter large and small
letters and special characters correctly.
•CreateaSkypeaccountviaStatus>Create
new account.
•Checkthatallcablesareattachedcorrectly.
•CheckviaSettings>Information that an
IP address is shown under IP address. If not,
check your Internet connection. If you are
using a router, switch or hub, restart the
device(s) and then restart the base station.
Please refer to My base station does not
receive an IP address under Advanced
troubleshooting.
(continues)
Please visit www.dualphone.net for updated help and support. Here you will find documentation on FAQ,
troubleshooting and new features.
n ADVANCED TROUBLESHOOTING
3
SECTION
SUPPORT INFORMATION