User's Manual

76
3
Section
PROBLEM CAUSE SOLUTION
I experience a bad
sound quality during
Skype calls.
•Youareprobablybehinda
router which interferes with
the sound.
•Anotherunit(forinstancea
computer) is using the Internet
connection.
•Inordertoobtainbettersound,we
recommen d that you open the specific port
shown under Settings > Advanced >
Internet settings > Skype ports to
incoming TCP and/or UDP traffic. However,
on some routers you cannot configure
incoming UDP traffic although you can still
configure rerouting of ports with incoming
TCP traffic. If you are using several Skype
clients on the same router, you must make
sure that they are not using the same Skype
Port.
•Freeupbandwidthbyendingotherongoing
Internet traffic or get an Internet connection
with more bandwidth.
I cannot send
voicemai ls.
•Youarenotsubscribingtothis
service.
•YoucanbuySkypeOutatwww.Skype.com.
Check if your voicemail is active via Service
> Voicemail.
Landline and mobile
phones cannot call
me via Online Num-
ber.
•Youarenotsubscribingtothis
service.
•YouareoutofSkypecredits.
•PeoplecallingyourOnline
Number do not wait long
enough before they hang up.
•Youcanbuycreditatwww.Skype.com.
•CheckyourstatusviaService > Online
Number.
•Peoplecallingyoushouldallowthephoneto
ring at least five times before they hang up
due to the delay before the Online Number
call reaches you.
I cannot call via my
landline connection.
•Thebasestationisnot
connecte d to your landline.
•Thelandlineisoutoforder.
•Thelandlineconnectionis
occupied by another phone in
the house.
•Thebasestationisnotturned
on.
•Connectthelandlinetoyourbasestation.
•Checkyourlandlineconnectionwitha
traditional phone and hear if there is a
dialling tone. If not, contact your landline
provider.
•Checkthatthelandlineconnectionisnot
occupied.
•Turnonthebasestation.
I cannot receive calls
via my landline
connection.
•Youareusingincorrect
landline country setting.
•Selectthecorrectlandlinecountrysettingvia
Settings > Phone settings > Landline
country. Please note: The landline country
setting has no influence on Skype calls.
SUPPORT INFORMATION