User's Manual

75
3
Section
PROBLEM CAUSE SOLUTION
The time on the idle
display is incorrect.
•Thebasestationisnot
connecte d to the Internet.
•Youhavenotprogrammed
your Time Zone and Daylight
saving.
•YourDUALphoneisbehinda
proxy server.
•Thehandsetgetsthetimeanddatefromthe
Internet. Connect the base station to the
Internet and wait for a few minutes.
•SelectyourtimezoneviaSettings > Time
and Date > Time zone. Then select
Settings > Daylight saving and choose
Daylight savingifyouareinazonewith
summertime, otherwise select Standard.
•InorderfortheSNTP(SimpleNetworkTime
Protocol) to work, UDP/IP port 123 must be
set to open proxy.
I cannot make a
Skype to Skype call.
•Youarenotsignedin.
•YouhavenoInternet
connectio n.
•ChooseStatus > Sign in and enter your
Skype name and password when prompted
for it. If you have no Skype account, you can
create one via Status > Create new account.
•Pleasereferto“I cannot sign in to Skype”
under Advanced troubleshooting.
I cannot make a
SkypeOut call.
•Youarenotsubscribingtothis
service.
•YouareoutofSkypecredits.
•YoucanbuySkypeOutatwww.Skype.com.
•CheckyouravailableSkypecreditsvia
Service > Skype Credit.
My SkypeOut call
does not reach the
person intended.
•Youhavenotstoredyour
country code.
•Checkthatyourcountrycodeisregistered
via Settings > Phone settings > Region >
Country code. You may also need to check
your area code via Settings > Phone
settings > Region > Area code.
I cannot receive
Skype calls from
certain persons.
•Youhavespeciedrestrictions
as to whom you want to
communicate with.
•ThepersonisablockedSkype
contact.
•Youaresignedout.
•Checkthepersonwhoisunabletocallyou
via Settings > Privacy > Skype calls (or
Online Number calls). Select a privacy
option which allows the person to call you.
•CheckiftheSkypecontactisblockedvia
Settings > Manage blocked users.
Unblock if required.
•SignintoyourSkypeaccountviaStatus >
Sign in to Skype.
My DUALphone does
not ring on incoming
calls.
•Youhavemutedyourhandset.
•YouhaveenabledCall divert,
which means that all incoming
Skype calls are forwarded.
•AdjustthevolumeviaSettings > Tones >
Ring tones.
•DisablecallforwardingviaSettings > Call
divert > Call forward.
SUPPORT INFORMATION