User's Manual

74
3
Section
PROBLEM CAUSE SOLUTION
I cannot sign in to
Skype.
(continued)
•YourInternetconnection
timed out because you are not
using an “Always on”
connectio n.
•Arewall/NAT/routeris
blocking access to the Internet.
•Somebroadbandconnectionsrequirethat
you log on the Internet every time you wish
to use it, and the connection will
automaticall y close after for example 20
minutes of inactivity. Your DUALphone does
not work with such connections, only with
“Always on” connections. Contact your
Internet provider and get an “Always on”
connection. Possibly “Always on” may be
enabled via your provider’s homepage.
•Restartyourrouterandthenrestartyour
base station. It this does not help it may be
because you are using a very restrictive kind
of router/NAT. Please contact your Internet
provider or router manufacturer.
•Ifyouareabouttobuyanewrouterwe
recommend a peer2peer-friendly router.
Skype needs unrestricted outgoing TCP
access to all destination ports over 1024 or
to ports 80 and 443 in order to work
properly. To obtain even better sound, we
recommend that you open the specific port
to incoming TCP and/or UDP traffic. Please
check Settings > Advanced > Internet
settings > Skype ports.
My base station does
not receive an IP
address.
•YoumaybeusinganInternet
connection with a static IP
address.
•Otherequipment,forinstance
a computer, has been
connecte d to the Internet
connection.
•CongurethestaticIPaddressviaSettings
> Advanced > Internet settings > IP
mode. Select Static and enter the IP
address;thenfollowthewizardtomakethe
further required entries.
•ConnectthebasestationtotheInternet
connection port. Turn on the base station
and wait for about one hour. Restart the
base station and check if your DUALphone
works. Check via Settings>Information if
the base station has received an IP address.
I cannot connect to
Skype from my
workplace or school.
•Mostlikelyyourbasestationis
behind a proxy server, which
are often used by companies
and schools.
•ConguretheSkypeproxyvia Settings >
Advanced > Internet settings > Skype
proxy. Also, you have to configure via
Settings > Advanced > Internet settings
> Firmware proxy. Please contact the IT
support resource at your workplace or
school for further information.
SUPPORT INFORMATION