User's Manual
24
english
1
Section
INSTALLATION AND BASIC FUNCTIONS
n TROUBLESHOOTING
This is a guide to the most common problems that may occur during installation or use of your DUALphone.
You can easily solve some of the problems yourself, but may need your broadband service provider or landline
provider to help you with others. Check www.dualphone.net for more information.
PROBLEM POSSIBLE CAUSE SOLUTION
My DUALphone
does not work
•Thesoftwareneedstobe
updated to the latest version.
•GototheSettingmenuandselectAdvanced
settings and Firmware update. Select the
latest software version and confir m to update.
I cannot sign in to
Skype
•Skypedoesnotacceptyour
Skype name and/or password.
•CheckifyouareusingthecorrectSkype
name and password. Beware of upper-case/
lower-case letters and numeric numbers.
Screen displays:
“Network connection
lost” and the base
station light indicator
is blinking slowly
•TheEthernetcableisnot
connected.
•CheckthattheEthernetcablebetween
on the base station and the LAN port on
your broadband connection (modem, router,
hub, switch etc.) is connected properly.
I cannot make a
Skype call
•TheEthernetcableisnot
connected.
•Therouterorthemodemis
not turned on.
•Thebasestationcannot
retrieve the IP address
•Youarenotsignedinasa
Skype user.
•CheckthattheEthernetcablebetween
on the base station and the LAN port on
your broadband connection (modem, router,
hub, switch etc.) is connected properly.
•Turnonthepowertothemodemorrouter
and reset the base station.
•InInternetsettings,checkthattheIPmode
corresponds to the IP mode of your Internet
connection or you are behind a proxy server.
Check the user manual for the proxy settings
guidance.
•GotothestatusmenuandselectSigninas
a Skype user. From there refer to the section
“Sign in to Skype” in this guide.
No display
•Thebatteriesaredischarged. •Chargeorreplacethebatteries.
Handset is not
registering
•Basestationisnotreadyfor
registration.
•Thechargingcradleisnot
connected.
•Therearenobatteriesinthe
handset.
•Resetthebasestationbypressingthekeyon
the back of the base station and try to
register again.
•Makesurethepowersupplyisproperly
connected to the charging cradle and that
the power is on.
•Makesurethebatteriesarecorrectlytted
into the handset. Reset the base station and
try to register again.