User guide

U p d a t i n g F i r m w a r e s
Firmware Updating Troubleshooting
I get an “This application has failed to start because...” error.
You may need to install the Microsoft Visual C++ 2010 Redistributable
Package.
The installer should install this if it’s not installed but they can also be
manually installed from the programs /runtimes/ folder or downloaded
from the microsoft site.
My PC is not detecting any of the devices.
Make sure you are not using a very long USB extension cable over 2
metres as that can cause connection issues.
Try restarting your PC and connect to a different USB port.
Check the micro USB cable is working ok.
Try on a different PC.
My PC is detecting the Receiver but not the Controller.
Make sure the update program has been started and that the
controller is set to “PC MODE”, To enter “PC MODE” Hold down the
SET and POWER buttons.
My PC is detecting the Controller but not the Receiver.
Make sure the update program has been started and is running and
that the receiver is not powered on before connecting to the PC.
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