User manual

Default IP Address – 192.168.0.100
Checking for solutions to common problems
Use Table 3-1 to check for possible solutions to common problems.
If you are unable to resolve the issue, contact Real Time Automation, Inc. (RTA) at
262.439.4999 or www.rtaautomation.com for more assistance.
Table 3-1 Common problems and possible solutions
Problem Possible solutions
The personal computer
cannot connect to the 460
Gateway.
Verify the 460 Gateway has power.
To connect a personal computer to the 460 Gateway,
you must use either an Ethernet crossover cable or a
null modem cable. One of each of these cables was
shipped with the 460 Gateway.
The web browser at IP
address 192.168.0.100
(default) does not display.
The web page does not display when the computer is
on a wireless network because of subnet selections.
Use either the crossover cable or a regular cable with a
hub/switch on the same subnet. If you can ping the 460
Gateway from the computer, then this is not the
problem.
Verify that your web browser is not set for a proxy
server. If you are using Internet Explorer, check
Internet Options/Connections/LAN Settings. Make sure
the check box is empty (not checked) next to the Use a
proxy server for your LAN
option.
Data was transmitting, but
now it seems to have
stopped.
Check that all the cables and the power cord are secure.
If data from one port is transmitting, but the other port
is not, try changing cables.
Data is transmitting, but it
does not seem to be
correct.
This may be a data format (radix) problem. For
example, if you are sending ASCII data and are
displaying decimal data, all your data appears to be off
by 48. A zero value in decimal is 0x30 in hexadecimal.
The data displaying on the
Device Summary and
Status screen is not the
same as the data sent to the
end-point device.
Change how you are viewing the data (ASCII, decimal,
or hexadecimal) in your tag or register.
460 Gateway User Manual Page 58