User manual

Default IP Address – 192.168.0.100
Chapter 3 Troubleshooting
After the 460 Gateway is set up, it should transmit and receive data correctly. However, if it is
not working as you expect, this chapter provides the following information to help you resolve
the problem.
• Use the 460 Gateway’s Summary and Status page to find clues to what may be causing
the problem.
• Check Table 3-1 for possible solutions to common problems.
Checking device status
Use the use the following steps to view the 460 Gateway’s Status and Summary page.
If the 460 Gateway is already connected to a personal computer and can access the Real Time
Automation web site (factory set at http://192.168.0.100), skip to step 5.
1. Connect one end of an Ethernet crossover cable to the 460 Gateway and the other end to
the RJ45 connector on your computer. A red Ethernet crossover cable was shipped with
the 460 Gateway.
2. Insert the power connector to the 460 Gateway and then plug the power cord into a power
source.
3. Your computer needs to be on the same subnet as this 460 Gateway unit. The unit’s
default IP address is 192.168.0.100. Therefore your computer’s IP address must be set at
192.168.0.xxx, where xxx is any number that is not being used by any other device on
your network.
If your computer is using a dynamic IP address (typical), you need to change it to a static
192.168.0.xxx address. Use the following steps to change your computer’s IP address.
a. Go into your Network Setup.
b. Select Internet Protocol (TCP/IP).
c. Click on Properties.
d. Click
Use the following IP address.
e. Type in 192.168.0.10 (the last two digits are an example and can be any number
as long as it is not being used). The Subnet mask should default to 255.255.255.0.
Click
OK.
4. Launch the web browser. In the address window, enter the IP address of the 460
Gateway.
Press Enter
The 460 Gateway Main Page displays. See Figure 3-1.
460 Gateway User Manual Page 55