User's Manual

16
Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you
encounter problems when using this unit, check the following points before
requesting service.
No power
• Ensure that the AC cord of the apparatus is properly connected .
• Ensure that there is power at the AC outlet.
• Press
(standby) button to turn the unit on.
Remote control does
not work
• Before you press any playback control button, rst select the correct
source.
• Reduce the distance between the remote control and the unit.
• Insert the battery with its polarities (+/-) aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor on the front of the
unit.
No sound
• Make sure that the unit is not muted. Press MUTE or VOL+/VOL–
button to resume normal listening.
• Press
button on the unit or on the remote control to switch the
Sound Bar to standby mode. Then press the button again to
switch the Sound Bar on.
• Unplug both the Sound Bar and the subwoofer from the mains
socket, then plug them again. Switch on the Sound Bar.
• Ensure the audio setting of the input source (e.g. TV, game console,
DVD player, etc.) is set to PCM or Dolby Digital mode while using
digital (e.g. HDMI, OPTICAL) connection.
• The subwoofer is out of range, please move the subwoofer closer
to the Sound Bar. Make sure the subwoofer is within 5 m of the
Sound Bar (the closer the better).
• The Sound Bar may have lost connection with the subwoofer. Re-
pair the units by following the steps on the section “Pairing the
Wireless Subwoofer with the Sound Bar”.
• The unit may not be able to decode all digital audio formats from
the input source. In this case, the unit will mute. This is NOT a
defect.device is not muted.
TV has display problem
while viewing HDR
content from HDMI
source.
• Some 4K HDR TVs require the HDMI input or picture settings to
be set for HDR content reception. For further setup details on HDR
display, please refer to the instruction manual of your TV.
I can’t nd the Bluetooth
name of this unit on my
Bluetooth device for
Bluetooth pairing
• Ensure the Bluetooth function is activated on your Bluetooth
device.
• Ensure you have paired the unit with your Bluetooth device.
This is a 15 mins power
off function, one of
the ERPII standard
requirement for saving
power
• When the unit's external input signal level is too low, the unit will be
turned off automatically in 15 minutes. Please increase the volume
level of your external device.
Can’t achieve
outstanding Dolby
Atmos
®
effects.
• For non-HDMI connections (such as use of USB, Bluetooth,
OPTICAL or AUDIO IN), limited height Surround effects are
generated. See the section of ‘Dolby Atmos
®
’ about how to achieve
best Dolby Atmos
®
effects.