User's Manual

2012/1/9 Ed 1.1 Setup and Programming manual for XT-IP620 series
27 | Page
Monitoring Station is not getting any signals:
Communication between the Control Panel and the Monitoring Station is over an Ethernet
Connection.
Go into Maintenance and run the ETH STATUS to see if you receive back an IP Address or
error.
If you receive an IP Address back you will want to contact and consult the network admin to
make sure the outbound port is not being blocked (Port 1 programmed in the panel).
Panel is staying CONNECTED WITH MONITOR STATION
While the Control Panel is attempting or is connected with the Monitoring Station you will see this
message when you attempt to move around on the keypad. If the system is not successful in
connecting with the station it will retry the connection multiple times, locking you out of programming
until it is done trying. This normally can take anywhere between 15-20 minutes.
If you want to force the panel to disconnect you must
o 1. Remove the batteries from the control panel
o 2. Secure the cover tamper of the panel
o 3. Re-insert the batteries into the control panel and sync the keypad back by pressing
the CLR and ESC/NO buttons at the same time.
o 4. Access the Configuration menu by changing you access level to 4 and go to
Configuration Monitor Station.
o 5. In Monitoring Parameters Disable monitoring until the connection issue is resolved.