User Manual

2013/01/18 Ed 1 Setup and Programming manual for XTIP series
38 | Page
1375 Willow Lake Blvd. #103
Vadnais Heights, MN 55110
Monitoring Station is not getting any signals:
Communication between the Control Panel and the Monitoring Station is either over the Ethernet
Connection or GPRS / 3G side of the GSM cellular network.
¾ Go into Maintenance and run the ETH STATUS to see if you receive back an IP Address or
error.
¾ If you receive an IP Address back you will want to contact and consult the network admin to
make sure the outbound port is not being blocked (Port 1 programmed in the panel).
¾ If you are using GPRS / 3G as the primary communication, you will want to check your GPRS /
3G level to see if there is an error/level is too low. You must have a 3/5 or better for reliable
transmission to the Monitoring Station. How to run the GPRS / 3G level test and GPRS / 3G
error codes can be found on page 16.
¾ If you receive a successful GPRS / 3G level test you will want to check the panel event log for
more GPRS / 3G errors that could be occurring during the attempted transmission but after
cellular authentication.
Panel is staying CONNECTED WITH MONITOR STATION
While the Control Panel is attempting or is connected with the Monitoring Station you will see this
message when you attempt to move around on the keypad. If the system is not successful in
connecting with the station it will retry the connection multiple times, locking you out of programming
until it is done trying. This normally can take anywhere between 15-20 minutes.
¾ If you want to force the panel to disconnect you must
o 1. Remove the batteries from the control panel
o 2. Secure the cover tamper of the panel
o 3. Re-insert the batteries into the control panel and sync the keypad back by pressing
the CLR and ESC/NO buttons at the same time.
o 4. Access the Configuration menu by changing you access level to 4 and go to
Configuration Monitor Station.
o 5. In Monitoring Parameters – Disable monitoring until the connection issue is resolved.
2G3G
2G3G
ERROR
2G3G erors
can be found
on page 16 of
the manual
2G3G
2G3G
2G3G Level
3/5 – 5/5
2G3G Level
0/5 – 2/5
2G3G
2G3G