Troubleshooting guide

4 Contents
RSA Authentication Manager 6.1 to 8.1 Migration Guide
Customized Agents Created Using the Authentication API...................................... 43
Determine the API Version of Installed Custom Windows Agents .......................... 43
Back Up the Version 8.1 Deployment .............................................................................. 43
Data Migration Options .................................................................................................... 44
Typical Mode............................................................................................................. 44
Rolling Upgrade Mode .............................................................................................. 44
Custom Mode............................................................................................................. 44
Migration of Self-Service and Provisioning Data............................................................. 47
SNMP Reporting............................................................................................................... 48
Chapter 3: RADIUS Migration ............................................................................... 49
Migrating RADIUS Data to the Primary Instance ............................................................ 49
Install the RSA RADIUS Export Utility........................................................................... 49
Create a RADIUS Migration Package File ....................................................................... 50
Copy the RADIUS Migration Package File to an Import Location.................................. 51
Add Custom RADIUS Dictionary Attributes to Version 8.1............................................ 52
Edit the Version 8.1 RADIUS Dictionary ................................................................. 52
Add a Custom RADIUS Dictionary to the 8.1 Deployment...................................... 53
Migrate the RSA RADIUS 6.1 Data Files on the New Primary Instance ........................ 54
Chapter 4: Primary Server Migration................................................................ 57
Migrating the Primary Server ........................................................................................... 57
RSA Authentication Manager 6.1 Database Dump .......................................................... 58
Stop RSA Authentication Manager 6.1 Services on a Non-Appliance Server .......... 60
Stop RSA Authentication Manager 6.1 Services
on RSA SecurID Appliance 2.0 or Later ................................................................ 60
Dump the Database and Log Files on a Non-Appliance Primary Server .................. 61
Dump the Database and Log Files on RSA SecurID Appliance 2.0 ......................... 62
Dump the Database and Log Files
on RSA SecurID Appliance 2.0.1 and Later........................................................... 64
Export the LDAP Directory Certificates ................................................................... 66
Perform a Typical Mode Migration .................................................................................. 66
Perform a Custom Mode Migration.................................................................................. 69
Migrate Log Files.............................................................................................................. 75
Log Migration Event Mapping ......................................................................................... 77
Chapter 5: Replica Server Migration................................................................. 81
Migrating a Replica Server ............................................................................................... 81
Dump the Replica Server Database .................................................................................. 81
Migrate Replica Delta Records to the 8.1 Primary Instance............................................. 83
Rebalance Contact Lists.................................................................................................... 85