Troubleshooting guide

1: Important RSA Authentication Manager 8.1 Changes 19
RSA Authentication Manager 6.1 to 8.1 Migration Guide
It is important to know:
You can install multiple licenses.
The Account ID must be the same for all licenses.
The License ID, sometimes referred to as the Stack ID, must be unique for each
license. You cannot install the same license twice.
Only users with assigned authenticators count against the license limit. Users with
multiple authenticators only count once.
The Security Console displays warning messages as you approach your user limit.
A message is displayed when you exceed 85, 95, and 100 percent of the user limit.
The system updates the user counts every hour and each time that a user views the
license status in the Security Console.
The following table shows the attributes for each license type.
The business continuity option allows you to temporarily enable more users to use
RSA SecurID authentication than your license normally allows. RSA recommends
that you enable the users created with the business continuity option to receive
on-demand tokencodes so that you do not have to assign and deliver tokens to them.
However, if you want, you can assign them RSA SecurID tokens.
If you need more users enabled for a specific feature, you must obtain an additional
license from RSA.
License Feature Base Server Enterprise Server
Users with Assigned Authenticators Specified by customer
at time of purchase
Specified by customer
at time of purchase
Number of instances
2
1
16 (1 primary and 15
replica instances)
RBA/ODA Optional Optional
Business Continuity Optional Optional
RADIUS Yes Yes
Offline Authentication Yes Yes
Tokens Yes Yes
Self-Service Yes Yes
Authenticator Provisioning No Yes
1
Licenses with a two-instance limit allow a third instance for disaster recovery situations.