Troubleshooting guide
Preface 11
RSA Authentication Manager 6.1 to 8.1 Migration Guide
Support and Service
RSA SecurCare Online offers a knowledgebase that contains answers to common
questions and solutions to known problems. It also offers information on new releases,
important technical news, and software downloads.
The RSA Solution Gallery provides information about third-party hardware and
software products that have been certified to work with RSA products. The gallery
includes Secured by RSA Implementation Guides with step-by-step instructions and
other information about interoperation of RSA products with these third-party
products.
Before You Call Customer Support
Please have the following information available when you call:
Access to the RSA Authentication Manager appliance.
Your license serial number. To locate the license serial number, do one of the
following:
• Look at the order confirmation e-mail that you received when your ordered
the product. This e-mail contains the license serial number.
• Log on to the Security Console, and click License Status. Click View
Installed License.
The Authentication Manager appliance software version information. You can
find this information in the top, right corner of the Quick Setup, or in the
Security Console. Log on to the Security Console, and click Software Version
Information.
RSA SecurCare Online https://knowledge.rsasecurity.com
Customer Support Information www.emc.com/support/rsa/index.htm
RSA Solution Gallery https://gallery.emc.com/community/ma
rketplace/rsa?view=overview