Frequently Asked Questions

Unable to convert commercial DVDs
Commercial DVDs and Blu-rays, such as movies and TV
shows, are typically copyright protected and cannot be
captured and converted to digital files using Creator NXT 8.
Additional Questions
Still can't find the answer you’re looking for? Our product
experts will be happy to assist you. Contact the Roxio
Customer Support team using the contact information
provided below.
Audio distortion/noise
Open your audio file in another media player to ensure that
the audio file itself is not the source of the distortion. If this
confirms that your audio file is clear, run your audio files
through a file clean-up tool and retry the burn. This will
often resolve the problem.
If you are still experiencing audio distortion, it’s possible
that your disc bitrate settings are a different bitrate than
the audio file you have added. To ensure we can provide
additional support that is specific to your error and file
type, please reach out to Roxio Customer Support.
Crashes during DVD burning
The most common cause for errors during the burning
process is that your drivers are not up to date, or the disc
type you are using is incompatible with your system. Before
beginning any burn, check that the latest software updates
are installed, and that your firmware drivers are up to date.
Errors during burning can also be caused by low resources,
such as system memory (RAM). If you experience issues due
to system performance, try closing any unnecessary applica-
tions you have running before starting a disc burn.
We recommend saving your disc project to ISO before you
burn to disc. This will save your project as a completed disc
and you can begin the burn at any time without needing to
recreate the project.
Roxio Support
[e-mail]
1-877-582-6735
©2021 Corel Corporation. All rights reserved.
Serial key not registering
If the serial key you received is not recognized by the appli-
cation, please reach out to the Roxio Customer Support
team with your purchase information so they can investigate
the issue.
Black screen during video capture
The most common cause for a black screen during a screen
recording video capture is that the application you are trying
to record has content protection measures in place. Close all
windows and retry the screen recording to check if the black
screen you see is caused by this content protection.
If this does not answer your question, you may not have
granted Creator NXT 8 screen recording permissions at the
time of installation. You can check these permissions by
opening Windows Settings > Privacy, and then choosing
Camera from the options on the left. This will open a panel
where you can control independent app permissions for
camera access.