User manual

Interactive Voice Response Menu
24 HLX-40 User Manual
6. Interactive Voice Response Menu
6.1 General
IVR (Interactive Voice Response) features include Voice Assist, where the panel
uses voice to prompt the user. Either the system or a remote private telephone
can initiate an IVR session.
 IVR session Initiated by a Remote Telephone User: The remote telephone
user initiates an IVR session by calling the system’s number. The system
answers after a preset number of rings. Press * to initiate connection. The
system broadcasts the site description and waits for a code. The remote
user must enter a valid master code to start a session.
 IVR session initiated by the System: The system initiates a session (if
enabled by the Installer) upon an event occurrence. The system calls the
private number and asks that you to press * to initiate the connection
after which the system broadcasts the site and the event description. The
user must then enter a valid master code to enter the IVR menu. The
system hangs up after approximately 60 seconds of inactivity. If there is no
answer from a private phone or if the user disconnects by pressing 9, the
system switches to the next private number. The system retries calling the
programmed private phones for a pre-programmed number of attempts
unless the user disconnects the call session by pressing 9, in which case
the session is stopped completely.
The system switches to voice menu mode when a valid master code is entered.
During voice menu mode, the system uses voice messages for menu options.
Follow the voice instructions.
Press 0 at any time to jump one level up in the menus.
The following options are available:
 Press 1 to enter the arming options submenu
 Press 2 to enter the automation options submenu
 Press 3 to enter the voice operation options submenu
 Press 4 to receive a status report
 Press 9 to exit the menu and disconnect the system.