Operator`s manual

Onsite Commissioning, Two Days S4MDX-093
Synergy Onsite Commissioning is a great way to ensure that your Synergy is properly
installed into your facility and tuned to maximum performance.
Once the customer has installed and cabled the equipment, a Ross Commissioning Expert
will come on site to get the switcher configured, verify that all peripheral interfaces are
operating properly, provide a basic technical orientation, and help you get on the air.
Please note that commissioning does not replace operator or technical training. Contact
your Ross representative to discuss which types of assistance are best suited to your needs.
Extended Warranty, System S4MDX-999
This extends the standard three-year warranty by one year.
Technical Support
At Ross, we take pride in the quality of our products, but if problems occur, help is as
close as the nearest telephone.
Our 24 Hour Hot Line service ensures you have access to technical expertise around the
clock. After-sales service and technical support is provided directly by Ross personnel.
During business hours (eastern standard time), technical support personnel are available by
telephone any time. After hours and on weekends, emergency technical support is
available. A telephone-answering device will provide the names and phone numbers of
technical support and field service personnel who are on call. These people are available to
react to any problem and to do whatever is necessary to ensure customer satisfaction.
Repair and Warranty Policy
The Synergy Series is backed by a comprehensive three-year warranty with the exception of
Synergy fader assemblies, which are guaranteed for the life of the product. Our warranty is
transferable to subsequent owners. For a more detailed description, please see our warranty
document.
Page 38 of 48 March 2005 Synergy 4 MD-X Ordering Guide, v3