Reference Manual

35
Reference Manual
00809-0100-4045, Rev AB
Troubleshooting
March 2016
Troubleshooting
Section 5 Troubleshooting
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 35
Local troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 36
Remote troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 37
5.1 Service support
To expedite the return process outside of the United States, contact the nearest Emerson
™
Process Management representative.
Within the United States, call the Emerson Process Management Instrument and Valve
Response Center using the 1-800-654-RSMT (7768) toll-free number. This center, available
24 hours a day, will assist with any needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the process material to which the
product was last exposed.
For inquiries outside of the United States, contact the nearest Emerson Process
Management representative for RMA instructions.
Emerson Process Management Instrument and Valve Response Center representatives will
explain the additional information and procedures necessary to return goods exposed to
hazardous substances.
Individuals who handle products exposed to a hazardous substance can avoid injury if
they are informed of and understand the hazard. The product being returned will
require a copy of the required Material Safety Data Sheet (MSDS) for each substance
must be included with the returned goods.