Product specifications

46
Reference Manual
00809-0200-4420, Rev HB
Section 6: Troubleshooting
January 2015
Troubleshooting
Table 6-2. Troubleshooting AMS
®
Wireless Configurator
Issue Troubleshooting steps
Gateway does
not appear in
AMS Wireless
Configurator
1. Verify the Security Setup Utility is installed on the same PC as AMS Wireless
Configurator.
2. Setup a wireless network interface using the Network Configuration application.
See Section 4: Software Setup.
3. Verify if the wireless network interface is configured for Secure Gateway
Communications.
4. Verify secure/unsecure AMS Wireless Configurator protocol settings in the
Gateway. Log on to the Gateway and navigate to SETUP > SECURITY >
PROTOCOLS.
5. Restart AMS Wireless Configurator data server. Right click on AMS Wireless
Configurator server icon in the Windows system tray (lower right corner) and
select stop server.
Wireless
devices do not
appear under
the Gateway
1. Verify wireless devices are connected to the Gateway. Log on to the Gateway and
navigate to EXPLORER.
2. Right click on wireless network and select rebuild hierarchy.
Wireless device
appears with
red HART
®
symbol
1. Install latest device support files from AMS Wireless Configurator. Go to
www.emersonprocess.com > BRANDS > AMS SUITE > AMS DEVICE MANAGER >
DEVICE DESCRIPTION (DDs).
Device
configuration
items are
grayed out
1. Verify whether current or historical information is being displayed. This setting is
displayed at the bottom of each device configuration screen. Configuration
requires the Current setting.
2. For security purposes a configuration timeout is applied to sessions that have
been idle for more than 30 minutes. Log back into AMS Wireless Configurator.
Table 6-3. Troubleshooting Wireless Field Devices
Issue Troubleshooting steps
Wireless device
does not
appear on the
network
1. Verify the device has power.
2. Verify the device is within effect communications range.
3. Verify the proper Network ID has been entered into the device.
Wireless device
appears in the
join failure list
1. Re-enter the Network ID and Join Key into the device.
Wireless device
appears with
service denied
1. Verify the total number of devices on the network (100 max).
2. Go to SETUP > NETWORK > BANDWIDTH and click analyze bandwidth
(Note: any changes will require the network to reform)
3. Reduce the update rate for the device.