Product specifications

Reference Manual
00809-0200-4420, Rev HB
Section 6: Troubleshooting
January 2015
45
Troubleshooting
Section 6 Troubleshooting
Note
For more information see the user interface terminology guide (document number
00809-0600-4420).
This section provides basic troubleshooting tips for the Smart Wireless Field Network. To receive
technical support by phone:
Global Service Center
Software and Integration Support
United States 1 800 833 8314
International 63 2 702 1111
Customer Central
Technical Support, quoting, and order related questions
United States 1 800 999 9307 (7:00 a.m. to 7:00 p.m. CST)
Asia Pacific 65 6777 8211
Europe/Middle East/Africa 49 8153 9390
Or email the wireless specialists at: [e-mail]
Table 6-1. Troubleshooting Initial Connection
Issue Troubleshooting steps
Web
browser
returns page
not found
1. Connect the Gateway and PC/laptop
2. Verify the Gateway is properly powered, 24 VDC (nominal) and 250 mA. Open the
upper cover and verify if any indicator lights are on.
3. Verify which Ethernet port is being used on the Gateway.
4. Verify the IP address for the Gateway (default primary port is 192.168.1.10, default
secondary port is 192.168.2.10 or for DeltaV Ready Gateway’s default primary port
is 10.5.255.254, default secondary port is 10.9.255.254).
5. Verify the IP address of the PC/laptop is in the same subnet range as the Gateway
(i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address should be
155.177.0.yyy).
6. Disable internet browser proxy settings.
Can not find
Gateway
after
changing IP
address
1. Verify the IP address of the PC/laptop is in the same subnet range as the Gateway
(i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address should be
155.177.0.yyy).
Can not find
Gateway
using
Secondary
Ethernet
Port
1. Verify which Ethernet port is being used on the Gateway.
2. Verify the IP address for the Gateway (default primary port is 192.168.1.10, default
secondary port is 192.168.2.10).
3. Verify the IP address of the PC/laptop is in the same subnet range as the Gateway
(i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address should be
155.177.0.yyy).
Can not log
into the
Gateway
1. Verify the user name and password. The administrator user name is admin and the
default password is default. See Table 2-1.